About the job

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

We're very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global, opening this autumn 2026. Set directly on the River Thames in the heart of London's South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views.

The Restaurant Supervisor

As the Restaurant Supervisor, you will play a key role in overseeing the day-to-day operations of our restaurant, ensuring high-quality service, and contributing to the overall success of our dining services. The Restaurant Supervisor will lead the front-of-house team, foster a positive work environment, and strive for excellence in guest satisfaction. The role will report directly to Restaurant Floor Manager and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.

Key Responsibilities:

• Lead and motivate the Restaurant team, providing coaching, training, and day-to-day support to deliver exceptional guest experiences.
• Oversee daily restaurant operations, including reservations, seating plans, staffing, opening/closing procedures, and service flow.
• Create memorable guest experiences by maintaining high service standards and resolving guest concerns professionally and proactively.
• Drive team performance and development, ensuring colleagues are confident in service standards, menu knowledge, and upselling opportunities.
• Maintain exceptional operational standards, ensuring the restaurant remains clean, organised, and compliant with all health, safety, and hygiene requirements.
• Collaborate across the business, working closely with kitchen, bar, terrace, and management teams to ensure smooth operations and effective communication.

Skills & Knowledge:

• Strong communication and presentation skills
• Experience in hotel operations and service quality levels
• Strong organisation and analytical skills in problem solving
• Ability to acquire, maintain and influence relationships
• Knowledge of the markets specific to the luxury/lifestyle hotel sector
• Effective conflict and change management skills
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