Job Description

As Restaurant Supervisor, you’ll play a key role in the day-to-day operation of Tilda, supporting Managers, and delivering exceptional service and guest experiences.

This is a hands-on leadership role for someone ready to take the next step, take greater ownership on the floor and help bring out the best in the team.

Key responsibilities include:

• Lead the floor during service, keeping the team organised, engaged and focused on delivering an exceptional guest experience.
• Create genuine guest connections and confidently manage feedback or service recovery.
• Conduct pre-service briefings and ensure the team is prepared for daily priorities, menu updates, VIPs and special requirements.
• Lead by example and provide hands-on coaching to build team confidence, product knowledge and service standards.
• Maintain strong knowledge of Tilda’s food and beverage offering and support the team to make confident recommendations.
• Oversee key shift operations, including opening and closing procedures, venue presentation and service readiness.
• Work collaboratively across the venue and wider hotel, supporting private dining, events and activations as required.
•