Restaurant Supervisor at The Chatham Inn, Relais & Chateaux

Chatham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

28.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Service Execution, Team Leadership, Coaching, Operational Execution, Staff Supervision, POS Operations, Revenue Generation, Upselling, Compliance, Food Service, Wine Service, Beverage Service, Communication, Problem Solving, Pacing Monitoring

Industry

Description

Description WE ARE The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world. OUR CULTURE | Individual Distinction, Collective Soul At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. A day in the life... The Restaurant Supervisor at Cuvée Bistro plays a critical role in delivering a refined, approachable coastal dining experience aligned with Relais & Châteaux and Forbes service standards. This is a hands-on, floor-based leadership position responsible for ensuring seamless daily operations, exceptional guest experiences, and strong team execution. This role requires an individual who leads by example, maintains a strong presence on the floor, and supports both front- and back-of-house teams in delivering consistent, high-level hospitality. Key Responsibilities: Guest Experience & Service Execution Lead daily service with a constant presence on the floor Ensure all guests are greeted, engaged, and recognized in a timely and professional manner Monitor pacing, table maintenance, and overall service flow Resolve guest concerns promptly and professionally Team Leadership & Development Supervise, coach, and support servers, bartenders, hosts, and support staff Reinforce service standards, appearance, and professionalism Assist with onboarding and ongoing training of team members Hold team members accountable for attendance, punctuality, and performance Operational Execution Oversee opening and closing procedures Ensure proper staffing levels and coverage throughout service Coordinate with the kitchen to maintain communication and execution standards Support POS (Toast) operations, including troubleshooting and accuracy Financial & Performance Awareness Support initiatives to drive revenue, including wine and beverage sales Monitor check averages and encourage upselling through proper service techniques Maintain awareness of labor productivity and efficiency Standards & Compliance Ensure adherence to Noble House, Forbes, and Relais & Châteaux service standards Maintain cleanliness, organization, and safety across all areas Support compliance with Massachusetts labor laws and company policies Requirements You own this if you have… 2–4 years of experience in a restaurant leadership or supervisory role Experience in upscale, boutique hotel or fine dining environments preferred Strong knowledge of food, wine, and beverage service Excellent communication and leadership skills Ability to remain calm and solution-oriented in a fast-paced environment Flexible schedule, including weekends and holidays We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits. State Health Insurance; Company Dental and Vision; and 401K - Contribution and Matching On Demand Pay- your pay before payday Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide) Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Responsibilities

The Restaurant Supervisor plays a critical role in delivering a refined dining experience aligned with high service standards, requiring a hands-on leadership presence on the floor to ensure seamless daily operations and exceptional guest experiences. This involves supervising, coaching, and supporting front- and back-of-house teams while overseeing operational execution, including opening/closing procedures and POS accuracy.