Restaurant Team Leader at Mad Swans

East Hampshire, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

38000.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Experience Delivery, Upselling, Loyalty Programme Promotion, Guest Enquiry Handling, Restaurant Presentation, Food and Beverage Ordering, Allergen Information, Service Standards Maintenance, Table Resetting, Line Management, Team Supervision, Recruitment Support, Rota Preparation, Complaint Handling, Communication

Industry

Hospitality

Description

Restaurant Team Leader "Hospitality expert, padel tennis enthusiast" You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play. • Full Time – Permanent Contract – 48 Hours a Week • £36,000-£38,000/annum, including TRONC (Tips & Service Charge) • Onsite Role • Based at Mad Swans in the South Downs Mad Swans is looking for a full-time Restaurant Team Leader to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs. Mad Swans in the South Downs is located in Blacknest near to Farnham & Alton. Full Address: Frith End Road, Blacknest, Hampshire, GU34 4QL Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips: Can a cool new hotel near Bath really make golf fun for everyone? What we do We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are. Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away. What we can do for you We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are. What there is to it As this is a brand-new role for a new opening, you’ll step into a key position within a vibrant restaurant team – leading by example, delivering excellent service, and setting the tone for smooth, welcoming dining experiences from day one. The key duties and responsibilities of this role will include: • Working closely with the Assistant General Manager to oversee and run the Restaurant • Covering the Bar Team Leader as and when required • Delivering an amazing guest experience • Proactively upselling within the Restaurant and Bar and maximising sales revenue • Promoting our Mad Swans Loyalty Programme • Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities • Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times • Working closely with the team and being very hands on during operational hours • Taking accurate food and beverage orders, answering questions about the menu, and making recommendations • Informing guests about potential allergens and dietary restrictions • Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation • Assisting in clearing and resetting tables quickly and efficiently • Ensuring the dining areas remain clean and tidy before, during and after service • Ensuring all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware • Line managing and supervising the Restaurant Front of House Team Members • Leading by example and motivating the Restaurant Front of House Team to deliver a high level of guest service • Assist and support the Assistant General Manager with recruitment, new starter on-boarding and training • Supporting the Assistant General Manager by preparing rotas and working schedules for the Restaurant & Bar • Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience. • Providing friendly, efficient and professional service to all customers, anticipating their needs and helping when necessary This is a full-time permanent position and will work any five days out of seven. Earnings for this role is £36,000-£38,000/annum, including TRONC (Tips & Service Charge). Location – this is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL. Working Hours – shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm. Working Days – this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business. Who we’re looking for We are looking for a Restaurant Team Leader who is: • Experienced or has previous experience in a Restaurant Team Leader role • Knowledgeable about food allergens · Passionate about delivering a high level of guest service · Experienced in dealing with guests · Excited about being part of a new concept, new brand and new opening • Happy to be hands-on and assist with the day-to-day duties as part of a small team • Flexible in terms of covering the Bar Team Leader when they are not working • An excellent communicator · Confident, outgoing and well-presented · Self-driven and highly motivated · Happy and able to work both independently and as part of a team · Proactive and positive by nature · Solutions driven · Comfortable working in a very fast paced environment Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas. What is in it for you · Tips & Service Charge · Free Parking · Free Employee Meal whilst on shift · Wage Stream – access your pay for hours worked before pay day · Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop · Reward & Recognition Initiatives · Team Social & Well-being Activities & Events · Employee Referral Scheme Bonus · Mad Swans Water Bottle · Mad Swans Hoodie · Plant your own tree at Mad Swans How to Apply If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button. Recruitment Agencies We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.

Responsibilities

The Restaurant Team Leader will step into a key position to lead by example, deliver excellent service, and set the tone for smooth dining experiences, working closely with the Assistant General Manager to oversee and run the Restaurant. Key duties include line managing the Front of House Team, proactively upselling, handling guest enquiries, and ensuring high standards of cleanliness and service delivery.