Restoration Collections Coordinator at Service Restoration Inc

Bloomington, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

65000.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Payment Collection, Job Scheduling, Time Sheet Review, Expense Review, Project Updates, Project Management Software, Insurance Process Explanation, Documentation, Interpersonal Skills

Industry

Construction

Description

Description Service Restoration, Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies. Our team of skilled professionals is dedicated to restoring properties to their pre-loss condition efficiently and effectively. By joining Service Restoration, Inc., as a Restoration Collections Coordinator, you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. Together, we work tirelessly to provide exceptional service and make a positive impact in the lives of our clients during challenging times. We believe in more than just providing jobs; we are committed to creating meaningful careers for our employees. Requirements Description: Work closely with Mitigation team to ensure projects progress efficiently, obtain high customer satisfaction with clear communication, and follow up for payment on services rendered. Work with existing customers to collect payment Schedule jobs with customers and mitigation team to provide timely service Review time sheets to ensure expenses associated with jobs are correct Participate in team meetings to provide project updates and learn from other mitigation team members Create jobs in project management software so crews have appropriate information Help explain the insurance process to customers and field questions and concerns Ensure proper documentation is in job file Typical Weekly Schedule: Typical work schedule is Monday through Friday from 7:30 am – 5:00 pm, with on call rotation one week every 8 weeks; May include nights, weekends, and some holidays. Benefits: 401(k) with discretionary match Flexible Spending Account or Health Spending Account (FSA or HSA) Health, Vision and Dental insurance Life Insurance Short Term and Long Term Disability Insurance Paid Time Off and more! Pay Range: $50,000 - $65,000 base + Bonus Potential For High Performers Requirements Must be able to pass a criminal background check Experience in mitigation support, or mitigation field work, preferred Exceptional interpersonal skills and ability to work with a variety of people

Responsibilities

The coordinator will collaborate closely with the Mitigation team to ensure project efficiency, maintain high customer satisfaction through clear communication, and manage payment follow-up for services rendered. Responsibilities also include scheduling jobs, reviewing time sheets for expense accuracy, updating project management software, and explaining the insurance process to customers.