JOB SUMMARY:

The Contents Operations Manager is responsible for overseeing all aspects of the contents restoration division, ensuring efficient and effective operations, high-quality restoration, and exceptional customer service.

PREFERRED QUALIFICATIONS INCLUDE:

· Bachelor’s degree and 7-10 years of experience in contents management, ideally in the restoration industry.
· Strong leadership, communication, and customer service skills are important.
· Familiarity with restoration practices, cleaning techniques, and inventory software is beneficial. Physical requirements include the ability to lift up to 50 pounds unassisted and work in various environments.
· Valid driver’s license, the ability to pass a background check and drug screen, and IICRC certifications are also noted.

THIS ROLE INVOLVES:

· Leading and developing the contents team
· Managing restoration projects
· Maintaining accurate inventory
· Ensuring compliance with industry standards and safety regulations

KEY RESPONSIBILITIES INCLUDE:

· Leading and developing the contents team
· Overseeing operational aspects such as inventory, cleaning, and quality control
· Ensuring compliance with safety regulations
The role also involves:
· Managing client relations
· Handling project management for multiple projects simultaneously
· Maintaining accurate inventory records for insurance purposes
· Preparing performance reports