We are looking for an Estimator/Project Manager with a minimum two years of experience in disaster restoration contracting. Existing relationships within the insurance industry with adjusters and other insurance personnel is considered an asset. This individual must have residential estimating experience with a home and/or commercial builder, renovator or restoration company. This position requires computer literacy and fluency in Xactware programs.

REQUIREMENTS:

• Minimum two years of experience within disaster restoration contracting
• Existing relationships within the insurance industry is considered an asset
• Good understanding of insurance claims, as they relate to restoration.
• Residential estimating experience with a or restoration company, home/commercial builder, or renovator
• Excellent communication and organizational skills
• Proficient in Xactware software with strong computer literacy skills
• Experience with Symbility is an asset
• Ability to travel locally
• Available 24 hours a day, 7 days a week (as required)

• Meets with insurance personnel onsite, including insurance adjusters and insured clients
• Prepares accurate quotations through job costing and estimation using Xactimate, while ensuring that target margins are met
• Provides detailed documentation regarding claims, scopes of work and services provided
• Manages all aspects of each assigned claim (i.e. mitigation & emergency services, equipment selection, equipment staging & placement, psychrometrics and reporting)
• Delivers exceptional customer service to all insurance personnel, homeowners, and property managers
• Ensures that emergency estimate timelines and rebuild emergency timelines are regularly met
• Builds, leads and coaches the best quality team to achieve the objectives of the corporate strategic plan
• Ensures that the company’s health and safety policies and procedures are followed at all times, and that all branch personnel are up to date with all health and safety procedures and training
• Develops a performance management process with all employees, welcoming regular feedback and specific development plans
• Focuses his team’s efforts to teach, improve, and practice mitigation techniques
• Promotes a culture of ‘employer of choice’ to attract, retain and motivate the best quality team
• Monitors customer satisfaction throughout the emergency and rebuild stages of restoration
• Ensures that all project requirements are met, while deadlines and milestones are also achieved
• Regularly inspects the progress and work quality throughout the emergency & rebuild stages of restoration
• Develops and maintains strong relationships and act as a prime liaison between policyholders and adjusters
• Resolves disputes and complaints, wherever possible
• Actively generates new leads through relationships with adjusters and property managers