Restoration Technician

at  Total Restoration Services

Total Restoration Services - Vernon is a full service restoration company specializing in floods, fires, sewage back-ups, storm damage, vehicle impact damage, B&E damage and reconstruction services. We take great pride in our superior customer service and providing quality work in a timely and efficient manner.

QUALIFICATIONS

Education and Experience

• Certified WRT from IICRC is preferred, experience in the field will be considered valuable
• Superior customer service skills
• Valid BC Driver’s Licence and reliable transportation
• Satisfactory driver abstract is required.
• Clean criminal record as it relates to work
• Experience driving and parking a cube truck or full sized panel van is considered an asset

Knowledge, Skills and Abilities

• Knowledge of water damage restoration industry
• Ability to work well independently as well as in a team environment
• Good interpersonal and problem-solving skills
• Able to communicate effectively in English both verbally and in writing
• Must be capable of completing physical work including heavy lifting, carrying, pushing, pulling, reaching, standing, crouching, sitting, bending and repetitive movements.
• Demonstrates corporate citizenship and social responsibility

• Provide up to date communication and photos to management of job site status
• Maintain inventory of material & equipment used on job sites
• Maintain a high level of customer satisfaction throughout the project.
• Updates all parties involved relative to work progress.
• Site preparation and protection
• Work at the direction of the Lead Technician & Project Managers
• Responsible for determining category of water per S-500
• Extracts water using truck mounts, portables, and sump pumps
• Assists in the determination of restorable building components
• Works collaboratively with demolition, content and hazmat crews
• Demolition of non-restorable materials
• Calculates and sets up necessary drying equipment per S-500 protocols
• Cleans and sanitizes structure
• May be required to manipulate, block, or move contents
• Monitors drying process and adjusts/removes equipment as required
• Explains procedures to occupants/clients
• Meticulous with homeowner belongings & must take great care of personal items
• Work within an On Call rotation for after hours emergencies
• Ensures that the health and safety policies and procedures are followed
• Ensures project requirements are being fulfilled and deadlines are achieved.
• Facilitate prompt and quality service
• Detail orientated
• Work in a team or individually
• Able to lift heavy items
• Work overtime when required
• Cleaning up properly after a job and maintaining good housekeeping habits during the project.
• Submit photographs and daily notes and information into on-line filing system
• Action personal performance and appearance consistent with company policies and procedures
• Other duties as assigned