Overview: Habitat for Humanity Chicago (Habitat Chicago) is a nonprofit organization that works to champion healthy neighborhoods by investing in resident priorities, supporting homeownership, and building quality homes. We believe in a world where everyone has a decent place to live, and we invite people of all backgrounds, races, and religions to work towards this vision together in our three focus neighborhoods of West Pullman, Greater Grand Crossing, and Austin.
ReStore is a home improvement social enterprise that accepts donated goods from businesses, manufacturers, contractors, and the public. Donations are then processed and sold at discounted prices. The store’s earned income helps fund the programs of Habitat Chicago, while its operations increase the visibility of Habitat’s impact within the community. Through its efforts, ReStore also facilitates recycling and helps minimize landfill waste.
Position Summary: The Front of House Assistant Manager supports daily retail operations at the ReStore, ensuring an exceptional volunteer, donor and customer experience. This role supports sales floor merchandising, donation intake, volunteer engagement, and team coordination, working closely with the ReStore Manager to create a safe, welcoming, and productive environment.

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example.
• Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up
• A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities
• Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak and write well
• Experience in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner
• Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems
• Ability to manage confidential information with discretion and tact.
• Current authorization to work permanently in the United States

Preferred Knowledge, Skills & Abilities

• Bilingual in English and Spanish preferred

Education and Experience

• Bachelor’s degree preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Proficiency in Salesforce CRM; project management systems preferred.
• Proven sales track record
• Personal volunteer experience

The ReStore Assistant Manager – Front of House will ensure appropriate merchandise stock levels, assortment, and presentations. This role will consistently demonstrate responsibility for the ReStore look and feel, establishing a neat, clean and organized environment that includes creative, engaging, and well merchandised displays, flexibility, and proactive maintenance.

• Ensure all donated items are researched, properly priced, accurately ticketed and safely moved to the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation.
• Establish and enforce visual standards for the entire ReStore showroom, create signage as necessary.
• Work collaboratively with the operations team regarding priorities, timing, and staging to ensure efficient movement of product from the donation dock to the sales floor
• Execute on-going pricing and markdown strategies to ensure achievement of sales volume targets, safe storage, and efficient turn of product.
• Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise

This role will oversee project management of annual plan goals tied to brand experience and merchandising and front of house operations that improve customer and donor experiences.

• Oversee development of standardized operation procedures that address all aspects of the business, including, but not limited to, financial, pricing, customer tracking and engagement, checkout, sold inventory, donors, etc.
• Participate in developing content, rolling out and measuring marketing, advertising and social media programs to increase donations, sales and volunteer participation.
• Manage communications tactics as assigned including in store signage, effective merchandising, marketing, and promotions calendar, ReStore content, etc. Maintain in door signage and effective merchandising.
• Build long-term relationships with new and existing customers and donors; work with staff to resolve customer situations ensuring alignment with core values and exceptional customer experience.
• Demonstrate outstanding service to customers, donors, volunteers, and others

This role will assist with preparing and managing volunteers by leading groups and individuals in task and project execution.

• Collaborate with the volunteers’ team to assess the volunteer needs of the store, considering tasks like sorting donations, customer service, merchandising, and more
• Lead new volunteers through orientation and training to understand the ReStore’s mission, safety procedures, store policies, and their specific roles and responsibilities.
• Lead small groups of volunteers and individuals through project and task execution.
• Create a positive and inclusive environment where volunteers feel valued

People management is essential to ReStore’s success, and this role will provide leadership that drives an excellent ReStore experience, staff development, donations, sales, and profits of Chicago ReStores to further Habitat Chicago’s mission. This includes:

• Manage and lead staff, including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage.
• Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,
• Ensure the ReStore brand experience team is equipped with the appropriate knowledge, skills, abilities, and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement.
• Keep ReStore Director and Manager timely and appropriately informed of important and sensitive matters