ReStore Assistant Manager at HABITAT FOR HUMANITY PHILADELPHIA INC

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

23.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Experience, Customer Service, Communication Skills, Problem-Solving, Team Leadership, Technology Troubleshooting, Financial Reporting, Staff Training, Volunteer Coordination, Attention to Detail, Scheduling, Policy Compliance, Relationship Management, Initiative, Self-Motivation, Flexibility

Industry

Non-profit Organizations

Description

Job Details Job Location: Retail location - Philadelphia, PA 19146 Position Type: Full Time Salary Range: $21.00 - $23.00 Hourly Reports directly to: ReStore Manager Department: ReStore Compensation: Grade 4; hourly, non-exempt Service week (days/hours): Sunday – Thursday: S: 11:30 – 5:30, M-Th: 9:30 – 6:00pm Required meetings: Monthly all-staff meetings, all scheduled meetings. Position Overview At Habitat for Humanity Philadelphia (HFHP), we are builders who work alongside, not for, others. We are driven by accountability and defined by our stick-to-itiveness. The ReStore Assistant Manager plays a key role in supporting the daily operations of the ReStore, assisting managerial leadership, and ensuring compliance with affiliate directives and policies. This position is responsible for opening and closing the store, training, leading, and motivating staff to achieve ReStore goals, and providing excellent customer service—including oversight of timely customer pickups and serving as a point of contact for volunteers. Additionally, the Assistant Manager acts as the onsite problem-solving resource for day-to-day technology needs, supporting staff and coordinating solutions as issues arise. Key Responsibilities: General Administrative Provide support to the ReStore Manager in the management of day-to-day store operations. Ensure adherence to all financial reporting standards, including the reconciliation of daily sales and the accurate closing of each day's financial transactions. Skilled in planning, scheduling, prioritizing, coordinating, delegating, and managing multiple tasks. Assist with the selection and onboarding of new ReStore staff. Track supplies, equipment, and essential store items. Apply every ReStore policy in an impartial manner. Provide policy recommendations where appropriate. Work directly with the Warehouse Manager to ensure accurate pricing on items and that the maximum amount of product is always on the sales floor. All other duties assigned by ReStore Director/ ReStore Managers Key Responsibility Area: Customer Service The ability to step in and tour/lead volunteers when volunteer coordinators are not present. Assist in onsite supervision of staff and volunteers. Ensure a safe environment for staff, shoppers, donors, and volunteers. Provide support in coordinating all store operations, including the preparation of staff and volunteer schedules, as well as organizing special events. Engage customers and provide excellent customer service. Handle customer and donor complaints professionally. Key Responsibility Area: Store Technology Point Person Liaise with staff and vendors on ReStore technology tickets: Call vendors in the case of service outage. Attempt initial troubleshooting in the case of device issues. Document information for tickets. (Example: Take pictures or describe error messages so that remote 3rd parties can continue troubleshooting.) Inform Computer and Information Systems Manager of technology issues. Other duties as assigned. Make policy recommendations as needed. Handle customer and donor complaints professionally. Qualifications Qualifications and Requirements: Minimum of two years’ experience in retail, resale, or hospitality industries; retail merchandising or décor/design experience is preferred. Demonstrated knowledge of store operations, policies, and procedures. Strong communication skills, both written and oral, with proficiency in Microsoft Office Suite and Outlook. Ability to communicate effectively and work collaboratively with individuals from diverse backgrounds, including staff, volunteers, partner families, donors, and customers. Proven ability to establish and maintain effective working relationships with staff, volunteers, and the public. Demonstrates initiative, self-motivation, and the ability to work independently and as part of a team. Excellent problem-solving and critical evaluation skills, and the ability to remain flexible and perform well under pressure. Strong attention to detail and ability to follow through on tasks. Exhibits ethical practice and strong relationship management competencies. Preferred Education, Experience, Knowledge & Skills: High School Diploma or GED Physical Requirements to Perform Duties: Ability to stand for extended periods of time, to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting at least 50lbs Proficient in using a cash register Benefits: This position is eligible for medical, dental, paid vacation, sick time, and holidays. Salary is commensurate with experience. To Apply Please send a resume and salary requirements through the application portal by January 16, 2026. No calls, please. Equal Employment Opportunity Policy Habitat for Humanity Philadelphia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, national origin, ethnicity, ancestry, sex, sexual orientation, gender identity, age, medical condition, physical or mental disability, genetic information, pregnancy, veteran status, marital status, familial status, source of income status, domestic or sexual abuse victim status or any other category protected by applicable federal, state or local law in any employment-related decision, including recruitment, hiring, compensation, training, promotion, demotion, transfer, layoff, termination and all other terms and conditions of employment.

Responsibilities

The ReStore Assistant Manager supports daily operations, assists managerial leadership, and ensures compliance with policies. Responsibilities include training staff, providing customer service, and managing store technology issues.