Resupply Representative at PROMPTCARE COMPANIES INC

King of Prussia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Verification, Order Processing, Data Collection, DME Sales, Patient Communication, Prior Authorization, MS Office, Brightree, Document EMR Management, MS Teams, McKesson, Cardinal, Medical Billing, Respiratory Care, Enteral Nutrition

Industry

Hospitals and Health Care

Description

Description PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. This is a floater position designed to provide cross-functional support across PromptCare teams. The employee will be assigned to assist different departments as operational needs arise, including staffing coverage and workload support. Reporting to Resupply Manager Job Type: Full-Time, 40 hours per week, Mon-Fri Job Location: King of Prussia, PA (Hybrid - 2 days in the office and 3 days working remote) Requirements High School Diploma or equivalent. Associate degree or some college preferred Work experience in a Respiratory Home Durable Medical Equipment company Must have strong PC skills, especially the MS Office suite Job Responsibilities, included but not limited to: Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition Verify insurance and update patient files - which include demographics, insurance, and benefit information Manage patient prescriptions, requesting prior authorization, if necessary to fill the order Responsible for communicating with patients and providers via telephone, email, and web portals Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare’s policies and procedures Maintain and fulfill responsibilities for productivity metrics Other duties assigned Physical Demands The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. Benefits & Perks Comprehensive Medical, Dental, and Vision Package 401(k) Plan with Company Match Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays Life Insurance: Standard coverage with optional enhancements Employee Assistance Program: Free counseling and coaching sessions Emotional Well-being and Work-Life Balance Resources Short & Long-Term Disability: Company-paid with optional supplements Accidental Death and Dismemberment Insurance FSA and HSA: Manage healthcare expenses Commuter Spending Programs Volunteer and Engagement Opportunities Employee Referral Bonuses Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans Equal Employment Opportunity The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.

Responsibilities

Process inbound and outbound orders for respiratory and enteral nutrition supplies while managing insurance verification and authorizations. Provide cross-functional support across various departments as a floater to ensure operational efficiency.