Retail Account Manager at Tangent Technologies, LLC

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Client Understanding, Communication, Conflict Resolution, Account Management, Expansion, Onboarding, Customer Communication, Promo Management, Forecasting, Travel, Support, Sales Processes, Organizational Skills, Time Management, CRM Software

Industry

IT Services and IT Consulting

Description

Description We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively. ROLE AND RESPONSIBILITIES Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients. Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities. Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience. Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers. Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend. Forecasting: Provide accurate forecasting to support business planning and decision-making. Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings. Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction. Requirements REQUIRED SKILLS/ABILITIES Relationship Building: Ability to establish and nurture strong relationships with clients, understandingtheir needs and business goals. Client Understanding: Deep understanding of client business goals and the ability to align companyofferings to meet those goals. Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams. Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner. EDUCATION AND EXPERIENCE BS degree in a business-related field. Proven experience in account management, sales, or a related field. Strong understanding of sales processes and customer relationship management. Excellent organizational and time management skills. Ability to travel for trade shows and customer visits as required. Proficiency in using CRM software and other sales tools.

Responsibilities

The Retail Account Manager is responsible for nurturing and growing existing accounts post-sale while building long-term relationships with clients. This role also involves driving account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.