Retail Admin Executive at Wild Nutrition Ltd

Lewes, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Administration, Order Processing, Invoicing, Stock Management, Complaint Handling, Portal Management, Organisational Skills, Attention To Detail, Communication Skills, Problem Solving, Team Collaboration, CRM Systems, Excel, Google Sheets, FMCG Experience, Multi-Tasking

Industry

Wellness and Fitness Services

Description

Wild Nutrition does supplements differently. Unlike 95% of the supplement market, Food-Grown® ingredients are as close to their original food form as possible. Better recognised, better absorbed, better retained. As our Retail Admin Executive, you’ll be at the centre of our retail operations — ensuring our partners, stockists, and internal teams are supported with accurate, timely, and proactive administration. From order processing and invoicing to stock updates, complaints handling, and portal management, you’ll keep our retail function running seamlessly day-to-day. This is a unique opportunity for someone who has at least two years’ experience in a retail or FMCG administrative role, with excellent organisational skills, attention to detail, and confidence working across multiple systems and stakeholders. You’ll bring energy, efficiency, and a solutions-focused mindset to a fast-paced and growing team. You’ll be responsible for the smooth management of retail administration end-to-end, working cross-functionally with Finance, Operations, and Commercial to ensure Wild Nutrition continues to deliver an exceptional partner experience. Key Responsibilities Manage retail systems and portals (Emporio, WN Portal, account portals) Process orders, invoices (including pro forma and commercial), and order confirmations Track and communicate stock vs demand, including OOS (out-of-stock) updates and lost sales tracking Coordinate new stockist onboarding, account set-up, and delivery requirements Maintain up-to-date barcodes, pricing, and pricelists across accounts for all retail and distributors Support quality and EPD meetings, capturing insights and sharing feedback with the wider team Handle retail enquiries and complaints, maintaining trackers and liaising with Finance to resolve issues Raise credit notes and monitor account sales figures weekly Manage sample and distributor orders, as well as NPD briefs and sell sheets for trade Keep CRM and Google Drive retail documentation accurate and up to date What We’re Looking For Minimum 2 years’ experience in an administrative role within retail, FMCG, or consumer brands Proven ability to manage multiple priorities with accuracy and efficiency Confident using systems and portals (e.g., CRM, order management, Excel/Google Sheets) Strong communication skills, both written and verbal Proactive problem-solver with a keen eye for detail A collaborative team player who thrives in a fast-paced, high-growth environment What We Offer Time given every year to volunteer with a local charity of your choice All the latest tech you need Flexible hybrid working model Summer Fridays Generous Pension plan Private health insurance Enhanced Leave package with added years of service extras Employee Assistance Programme Team discount on all Wild Nutrition supplements and personalised consultations Cycle to work scheme Enhanced parental leave policies Be part of a passionate, friendly and transparent culture A value-grown culture: Our WILD values serve as the compass guiding our attitudes and behaviours: Wellbeing: we obsess over the health of our customers, people and planet Intelligence: we listen. Stay curious. Solve creatively. We prioritise relentlessly Leaning in: we collaborate. Get stuck in. Hold ourselves accountable. Feedback generously Dedication: fail forward. Improve always. Deliver [the OKRs,] on time, on budget Want to see them in action? We’ll let the numbers do the talking… 80% local workforce (within 25 miles of HQ) 87.9 B Corp Impact Score (and counting) 95% recycled packaging 28,000 free nutritional consultations to date We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Responsibilities

The Retail Admin Executive will manage retail administration end-to-end, ensuring accurate and timely support for partners, stockists, and internal teams. Responsibilities include order processing, stock updates, complaints handling, and maintaining retail systems.