WHO YOU ARE:

You are a strong teammate with a focus on bringing a first class customer service to our customers, with previous experience delivering on this. You are open-minded, innovative and daring. You have the passion, drive and skills to help us continue driving growth and excellence across Vodafone. As a Retail Advisor, you will be passionate about driving sales and supporting your store and team in achieving a range of critical metrics in both sales and customer experience. You will be guided by the Vodafone values, which are being Customer Obsessed and Ambitious & Competitive. We need you to embrace these from the start!

THE SKILLS THAT YOU WILL NEED:

• We are obsessed with our customers! You must have the ability to take ownership of your customer’s experience and issues to achieve a positive outcome
• Flexibility on working hours due to the opening and closing times of our stores
• You are a strong communicator with the ability to tailor your style depending on the audience
• You are self-motivated, outgoing and energetic
• You enjoy working on your own and as part of your wider team to achieve customer satisfaction and important metrics

• Achievement of individual sales targets set by the business on a weekly, monthly and quarterly basis
• Ensure all administration associated with the role is completed correctly and within agreed timeframes
• Ensure you consistently deliver a first class experience to all our customers. Keeping updated on new products and services to be able to advise our customers accordingly
• Take ownership of your customer’s queries or needs, dealing with them in a positive manner to ensure that all aspects are resolved and/or seen through to completion
• Be an ambassador for the Vodafone brand