YOUR DAILY IMPACT AT PELOTON

• Maximise sales through excellent customer service, product knowledge, and merchandise presentation
• Be a brand ambassador of Peloton Studios as a whole, being a source of knowledge on all things retail, cafe and studio experience
• Provide outstanding customer service at all times
• Work professionally with fellow team members
• Help to maintain visual/physical standards of store and cafe area
• Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor.
• Assist the Group Booking and Events department with any member-organised meetups at Peloton Studios.
• Act as event support for all onsite member meet ups, experiences, events held within the studio space
• Provide the highest level of customer service to members, prospective members, and guests
• Professionally and enthusiastically greet members
• Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
• Receive delivered food stocks and supplies, verifying receipt of ordered items
• Visual Merchandising of all areas to maximise sales opportunities
• Responsible for all saleable items to be loaded to CMS in timely manner
• Fully manage stock and inventory in both retail and the F&B site
• Work on elevating the current offering and always looking for opportunities to grow

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for team members to join our Retail and Cafe Team based in Peloton Studios London. The ideal candidate excels working in a fast-paced environment, is organised, a self-starter, and has the ability to work well with others, contribute to a welcoming and inclusive workplace.
Upbeat, hardworking, and results-driven, our team are the first impression of the studios. They exhibit a keen knowledge of our product, services, and company. Above all, our Retail and Cafe Associates are strong communicators who are able to understand the needs of their customers, and provide a high level of customer service.