General Manager – Farm Shop, Cafe & Kitchen
About the Role
We are seeking an experienced General Manager to facilitate day-to-day operation of our Farm Shop & Café. This role requires strong organisational skills, effective leadership, and the ability to maintain high standards across both customer service and compliance. This is a hands-on role in a small team, you will be serving customers daily.

Key Responsibilities

• Lead daily operations across café, shop and kitchen with precision and flair.
• Supervise, support, and motivate the team to deliver excellent customer service.
• Manage staff rotas, allocate tasks, and monitor performance.
• Maintain stock levels, oversee ordering, and ensure displays meet company standards.
• Ensure all health, safety, and food hygiene regulations are strictly followed.
• Handle customer enquiries and complaints in a professional and timely manner.

Skills & Experience Required

• Previous experience in a supervisory or management role within hospitality or retail.
• Strong leadership and communication skills.
• Ability to prioritise, problem-solve, and remain calm under pressure.
• Great understanding of food safety and holding a Level 3 Food Hygiene certificate is advantage - This will be provided.
• Financial awareness, including cost control and waste management, is an advantage.
• Flexibility to work weekends and peak trading periods.

Benefits

• Competitive wages (dependent on experience).
• Staff discount in the café and shop.
• Training and development opportunities.
• Staff Pension
• Daytime hours
• Holidays
• Staff Parking

Job Type: Full-time, Part-Time 3 or 4 days a possibility
Work Location: In person
Job Types: Full-time, Part-time, Permanent
Pay: £17,442.00-£31,200.00 per year
Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexitime
• On-site parking
• Store discount

Ability to commute/relocate:

• Scarborough YO11 3NT: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please make sure you list relevant supervisory experience in your previous role(s)

Experience:

• Management: 1 year (required)

Work Location: In perso

• Lead daily operations across café, shop and kitchen with precision and flair.
• Supervise, support, and motivate the team to deliver excellent customer service.
• Manage staff rotas, allocate tasks, and monitor performance.
• Maintain stock levels, oversee ordering, and ensure displays meet company standards.
• Ensure all health, safety, and food hygiene regulations are strictly followed.
• Handle customer enquiries and complaints in a professional and timely manner