Retail and Performance Lab Technician - Golf Pride at Eaton USA

Pinehurst, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Golf Fitting, Consumer Research, Data Collection, TrackMan Software, Microsoft Office, Customer Experience, Technical Curiosity, Kinesiology, Sports Science, Golf Instruction, Grip Fittings, Performance Data, Event Support, Hospitality, Insight Generation, Continuous Improvement

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Golf Pride®, #1 golf grip brand worldwide, aims to strengthen the consumer experience at our Global Innovation Center by hiring a Performance Lab technician. This team member will be integral to our current Retail and Performance Lab support. Your time will be split 50/50 between operating the Retail Lab and building out our newly constructed Performance Lab where we will provide VIP fittings and conduct consumer research on a daily basis. This role is almost entirely consumer-facing and likely the very first impression of the Golf Pride Brand. Lab Operations & Fittings (40%) - Open and maintain the Performance Lab daily, ensuring it's consumer-ready and operating smoothly - Conduct 1-on-1 grip fittings using tools such as TrackMan, Quintic, and pressure sensors - Support ongoing development of the grip fitting protocol based on feedback and performance data - Deliver an engaging, premium experience for VIP visitors and internal stakeholders Research & Data Capture (30%) - Assist with consumer testing protocols and performance data collection - Program, facilitate and execute consumer research projects in support of NPD - Maintain accurate, organized records across tools and systems - Help build and refine a connected database fed by performance hardware (TrackMan, Quintic, etc.) - Troubleshoot and calibrate lab tools as needed Insight Support (20%) - Summarize consumer feedback and test data in a usable format for internal teams - Work with Innovation and Marketing teams to support claims development and insight generation - Help document protocols, learnings, and recommended next steps Lab Evolution (10%) - Provide ongoing feedback on the tools, processes, and consumer flow - Stay current on new technologies and testing methods relevant to golf performance - Contribute to continuous improvement of the Lab experience General Golf Pride Support Occasional event support with set up of displays, testing equipment, etc. for community events (evenings or weekends possible) Welcome guests and visitors to Golf Pride with a level of hospitality that enhances our brand. A brand ambassador, confident and professional when interacting with consumers, and able to deliver premium experiences that reflect Golf Pride's leadership in the game. Curious by nature, with a passion for uncovering insights others might miss - whether from a golf swing, a grip, or a conversation. A golfer, with an authentic appreciation for golf and its people - someone who understands players because you are one. Bachelor's degree from an accredited institution 2+ years of experience around club fitting and golf equipment with regripping experience. 1+ year of experience working with Trackman software and Microsoft Office Products 1+ year of consumer research or product testing experience Must be authorized to work in the US without company sponsorship now and in the future. Experience with golf fitting, sports performance tech, or customer experience Comfort working with consumers and translating feedback into usable insights Technical curiosity and willingness to experiment and learn Background in kinesiology, sports science, golf instruction, or similar field is a bonus

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Responsibilities

The Performance Lab Technician will operate the Retail Lab and assist in building the Performance Lab, providing VIP fittings and conducting consumer research. This role is consumer-facing and aims to deliver a premium experience while maintaining lab operations and supporting research projects.