40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed in more than three centuries. Products are tired, standards are poor, and glasses wearers have got used to sub-standard experiences. The reason we exist, our core purpose is to change the spectacles industry for the better and make spectacles great again.
The most important characteristic for anyone joining us is an alignment to our core values. You will be the type of person that always looks to improve things by finding a way that is simpler or simply better (Pioneer). You will be someone that takes pride in their work, always doing it properly even when you’re exhausted (Proud). And you will do all of this without ego, staying humble, accessible and empathetic (For All).
Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.

The role:

• Delivering exceptional customer experience
• To support dispensing activities
• Exceptional product knowledge, explaining features and benefits of lenses and Cubitts frames
• Support customers with the best lens and frame selection, delivering perfectly fitting frames

REQUIREMENTS

Who you are:

• Aligned to and inspire our Company Brand Values
• 1 year retail experience
• You show great initiative, positivity, and patience
• An excellent communicator, both written and verbal
• You thrive in a busy environment, enjoy responsibility and take pride in what you do
• You’re highly organised, possessing meticulous attention to detail and a keen interest in aesthetics
• Passionate about sustainability, reducing waste and protecting the environment
• A genuine passion for spectacles, including their design and history
• You work in a way that’s aligned with our core values

Values

Pioneers

• Proactively embraces innovation, takes initiative, and remains positive while continuously learning and adapting to challenges.

Proud

• Takes pride in consistently delivering high-quality work, striving for excellence, and inspiring others by going above and beyond.

For all

• Humble, empathetic, and team-oriented, they prioritise shared goals, communicate openly, support others beyond their role, and celebrate the strengths of those around them.

• Delivering exceptional customer experience
• To support dispensing activities
• Exceptional product knowledge, explaining features and benefits of lenses and Cubitts frames
• Support customers with the best lens and frame selection, delivering perfectly fitting frame