ABOUT US

We believe in the transformative power of connections. At the heart of everything we create is the belief that true connections have the power to transform lives. Whether it’s the bond between loved ones, a deep connection to oneself or the ties that uplift and inspire, these moments of connection shape who we are.
We believe in turning moments into lasting memories, and personal expressions into universal symbols that empower, inspire and connect us to what matters most. Together we unfold one’s inner strength and brilliance. Like a lotus blooming towards the light we encourage one another to uncover their potential, step by step.

THE ROLE

As a by charlotte Retail Assistant, you are the customer experience expert and have an exceptional understanding of product, styling advice and service skills. Our retail assistants offer a compelling and tailored experience to all customers and are both passionate and inspiring in their service approach.

KEY RESPONSIBILITIES

• Offer the highest standard of service by following the By Charlotte selling expectations to deliver an educational, engaging and inspiring client experience
• Establish genuine and meaningful connections with the By Charlotte customer base to foster great sales and an increased customer lifetime value
• Foster a customer-first sales culture by prioritising service over tasking at all times
• Maintain exceptional product knowledge by consistently driving your own engagement and understanding of seasonal and core jewellery ranges in-store
• Understand layering, curation and complimentary jewellery styles and utilise this product knowledge to increase sales and KPI outcomes.
• Contribute to the operational success of the store by supporting the Manager and Assistant Manager in operational tasks as required and directed
• Communicate effectively, honestly and professionally at all times
• Comply with By Charlotte Policies, Procedures and Communication expectations and always prioritise OH&S, flagging any safety risks with the Boutique Manager in a timely and accurate manner.