Location: Amsterdam, Netherlands
Company: Fluid Branding @ Booking.com HQ
Reports to: Merchandise Director
About the Role
We’re on the hunt for an energetic and social Retail Assistant to join our team at Booking.com’s vibrant Amsterdam HQ. This isn’t your typical retail job – you’ll be selling exclusive branded merchandise, connecting with a global team, and making every interaction memorable. Whether you’re chatting with visiting execs or restocking the latest tech gear, your job is all about bringing good vibes and top-tier service.
If you’re in your early 20s, love people, want to grow your sales and branding experience, and enjoy being part of a buzzing culture – this is for you.

Customer Experience

• Make every interaction warm and positive.
• Handle returns and questions with ease.
• Build friendly relationships with regular customers

Sales & Product Advice

• Greet and chat with staff, visitors, and guests – promote and sell high-quality branded merch.
• Know the range inside out: from hoodies to headphones, help customers pick what suits them.
• Suggest combos and upsell with confidence.
• Discuss bulk orders and explain brand standards like logo use, sustainability, and product quality.

Customer Experience

• Make every interaction warm and positive.
• Handle returns and questions with ease.
• Build friendly relationships with regular customers.

Stock & Merch Management

• Keep the store looking fresh and fully stocked.
• Help with deliveries and restocking.
• Report what’s flying off the shelves – and what’s not.

Visual Merchandising

• Keep the space looking amazing and totally Booking.com branded.
• Make sure everything is tidy, well-placed, and inviting.

Reporting & Feedback

• Help track daily sales and trends.
• Share feedback with the team – your insights matter.

Product Development

• Suggest product ideas based on customer vibes and feedback.
• Work with suppliers to create fresh, on-brand, sustainable merchandise for Booking.com’s B2B webstore.

Team Vibes

• Collaborate with an awesome crew of merch pros.
• Contribute ideas in team catch-ups and promo brainstorms.