ROLE OVERVIEW

Retail Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our retail areas. The role is a great opportunity for enthusiastic guest focused individuals to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site the Retail Assistants will be responsible for engaging with families and enabling them to take a memory of their day home with them along with making sure that the stores are clean and tidy and well stocked with Lapland items.

RESPONSIBILITIES

• Consistently meet and exceed customers’ expectations, by welcoming guests into our stores and engaging with the families while following the Lapland operating procedures and sequence of service.
• Have a thorough knowledge of all the products in the retail outlets and be able to make appropriate recommendations to the guests.
• Talk to guests in a friendly manner.
• Actively offer services and additional items to improve the guest experience.
• Follow all relevant costume and process standards.