ABOUT US

We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.
We value people – so much so, it’s one of our three key values as a charity.

SKILLS AND EXPERIENCE

We’re looking for someone who is professional and approachable and has:

• experience or an interest in retail
• excellent customer service skills
• a positive ‘can do’ attitude

JOB DESCRIPTION

Area of Work: Retail Department
Responsible to: Store Manager

SALES

• Ensuring the highest standards of customer service at all times, reporting any customer complaints to the Line Manager
• Keeping up to date with special promotions and putting up displays as directed by the Store Manager
• Greeting customers who enter the shop
• Reporting discrepancies and problems to the Duty Manager of the day
• Being responsible for processing cash and card payments
• Assisting shoppers to find the goods and products they are looking for
• Actively encourage Gift Aid donations, managing the process within the store
• Receiving and storing the delivery of stock, this will include items of furniture
• Stocking shelves with merchandise

QUALIFICATIONS

Essential
None
Desirable
A retail background

GENERAL INDUCTION REQUIREMENTS

To attend an Induction Training Course held at the Hospice.

POST HOLDER SPECIFIC TRAINING REQUIREMENTS.

To attend any training courses relating to the development of this position.
To attend all statutory training.
To wear all statutory PPE.

JOB REVISION

The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.

THE ROLE

As our Retail Assistant, you’ll play a vital role in supporting the whole team, who in turn support the whole charity. You will be helping us to deliver first class customer service and maintain shop standards ensuring consistently high standards in the services we offer and how the shop looks.
Our store environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.
This is a physically demanding position working in a very busy large charity retail superstore, which will include lifting and carrying bags, boxes and items of furniture on a daily basis

ROLE WITHIN THE DEPARTMENT

To assist the manager in the running of the retail store ensuring its success in meeting all company objectives, in accordance with company policies and procedures.

OTHER TASKS AND RESPONSIBILITIES

• Travel to other organisational premises as and when required, for example to attend training courses or meetings
• Supporting other Katharine House retail stores on an occasional basis
• Any other duties as required
  Key Competencies and Skills Requirements