Join a life saving crew
The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.
We’re thrilled to announce we are opening brand-new retail store in Southport, and we’re looking for enthusiastic, customer-focused individuals to join us as Retail Assistants!
As a Retail Assistant, you’ll be the face of our store, helping to create a welcoming and vibrant shopping experience. You’ll assist customers, manage stock, maintain visual merchandising standards, and work closely with the team to ensure smooth daily operations.

JOB DESCRIPTION

JOB TITLE: Retail Assistant
DEPARTMENT: Retail
REPORTING TO: Shop Manager

• Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• Assist with pricing of items to ensure profit maximization.
• Proactively promote Gift Aid in order to maximise contributions from donations.
• Work alongside volunteers acting as a role model ensuring standards of quality are met.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity.
• Provide excellent customer service and donor experience, which attracts new supporters every day.
• Ensure high standards of cleanliness, display and merchandising are met.
• Ensure the Health and Safety of your colleagues and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.