CUSTOMER SERVICE EXCELLENCE

• Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers’ needs and preferences
• Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions
• Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction

REQUIREMENTS:

• At least 1 year in a similar role within the retail industry
• Proven experience in achieving sales targets and KPIs
• Strong clients focus with an ability to build lasting relationships
• Exceptional verbal and presentation skills
• Positive, collaborative, and goal-oriented team member
• Friendly, professional demeanour with effective communication
• Ability to perform well in a fast-paced environment
• Demonstrates punctuality, honesty, and discipline
• Self-motivated, driven, and open to feedback
• Able to commit to rotating shifts (opening & closing hrs)