JOB REQUIREMENTS:

• 1-2 years of customer service experience
• Candidate with retail or jewelry experience is an added advantage
• Passionate about helping others and driving client satisfaction
• Excellent interpersonal and communication skills
• Candidate with retail or jewelry experience is an added advantage
• Ability to handle complaints/feedback competently
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Positive work attitude and ability to multitask, organize, and prioritize work
• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environments
• Candidates must be willing to work on Weekends and Public holidays
  Candidates must be willing to work on weekends and Public Holiday.
  Job Type: Full-time
  Pay: $2,000.00 - $3,000.00 per month

Benefits:

• Employee discount
• Flexible schedule

Supplemental Pay:

• Commission pay
• Yearly bonus

Experience:

• Retail Assistant: 1 year (Preferred)

Work Location: In perso

• Engage with customers on TikTok by responding to comments and inquiries.
• Update Shopify inventory records for accurate product availability.
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
• Conduct daily stock counts to maintain accurate inventory levels.
• Handle incoming customer calls and assist as needed.
• Provide client service support for retail network and E-commerce
• Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
• Assist in scheduling customers’ jewelry repairs.
• Manage knowledge of company products, services, and general inquiries.
• Maintain a high level of professionalism with clients and establish a positive rapport with every client.
• Process E-commerce orders from beginning to end.
• Ability to handle complaints/feedback competently.
• Drive client satisfaction.
• Generate revenue increase by offering sound recommendations and suggestions.
• Any other ad-hoc tasks or projects.
• Work together with operations to ensure a smooth fulfillment process.
• Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.
• Attend to customers’ queries in-store and online stores.
• Be self-motivated and driven to achieve monthly sales targets.
• Ensure merchandise and displays are consistently well-presented.