JOB SUMMARY

We are seeking a motivated and enthusiastic Retail Sales Associate to join our dynamic team at Urban Outfitters Newcastle. The ideal candidate will have a passion for customer service and a desire to help customers find the perfect products. As a Retail Sales Associate, you will play a crucial role in creating a welcoming shopping environment, assisting customers with their needs, and driving sales through effective communication and upselling techniques.
You must be 18+
Due to the nature of this role being freelance we can’t accept student visas
You must have a valid national ID (passport)
You must create an account on Temper, the app we use to book all staff through. Use this link: https://go.temper.works/en-gb/signup

SKILLS

• Strong communication skills in English; proficiency in Spanish or other languages is advantageous (bilingual or multilingual).
• Ability to upsell products effectively while maintaining customer satisfaction.
• Excellent organisational skills to manage inventory and maintain store presentation.
• Basic maths skills for handling transactions accurately.
• A friendly demeanour with the ability to connect with diverse customers.
• Experience in retail or sales is desirable but not essential; a willingness to learn is key.
  Join our team as a Retail Sales Associate where your contributions will be valued, and your career can flourish in a supportive environment!
  Job Types: Part-time, Freelance, Zero hours contract
  Pay: £12.50 per hour

Benefits:

• Flexitime

Application question(s):

• We will contact you via email, what is your email address?

Work Location: In perso

• Greet customers warmly and provide assistance in locating products.
• Engage with customers to understand their needs and recommend suitable items.
• Demonstrate product features and benefits to enhance customer experience.
• Effectively upsell products to increase sales and meet store targets.
• Maintain an organised and visually appealing sales floor, ensuring products are well-stocked.
• Handle transactions accurately using basic maths skills for cash handling.
• Address customer inquiries and resolve any issues promptly.
• Uphold high standards of phone etiquette when interacting with customers via phone.
• Collaborate with team members to achieve store goals and maintain a positive work environment.