Retail Associate - Customer Service at Goodwill Industries of the Chesapeake

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

16.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Donation intake, Merchandise processing, Sales floor support, Cash register operation, POS system, Stocking, Communication, Teamwork, Material handling, Forklift operation

Industry

Individual and Family Services

Description

Retail Associate -Customer Service Towson Retail Store Full Time $16.00/hourly Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community. What You’ll Do * Greet and assist customers and donors in a professional, friendly manner * Help donors unload items, issue donation receipts, and maintain accurate records * Support merchandise production by sorting, pricing, and tagging goods * Stock and maintain organized sales floor and backroom areas * Operate a cash register and POS system accurately * Assist with daily opening, closing, and recovery tasks * Support fundraising initiatives and uphold Goodwill’s mission * Follow safety, cleanliness, and housekeeping standards Schedule & Availability * Full Time hours * Weekend availability (Saturday and Sunday) is required * Ability to work flexible shifts, including evenings and holidays * Reliable transportation required for each scheduled shift What We’re Looking For * High school diploma or equivalent preferred * Customer service, retail, or material handling experience preferred * Ability to follow instructions and work with frequent interruptions * Strong communication and teamwork skills * Dependable, adaptable, and service-oriented Additional Role Details * Some locations may require forklift operation (certification provided if needed within 30 days of hire) * Must be able to read clothing tags and labels in English Physical Requirements * Lift up to 50 lbs (frequent lifting up to 25 lbs) * Stand, walk, bend, reach, and use hands throughout shift * Medium physical demand work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Work at Goodwill? Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community. 👉 Learn more about benefits and careers: https://goodwillches.org/about-us/goodwill-careers/ [https://goodwillches.org/about-us/goodwill-careers/] EOE, including Disability/Vets Page Break

Responsibilities

The Retail Associate supports daily store operations by assisting customers and donors, processing donations, and maintaining the sales floor. They are also responsible for operating the POS system and ensuring the store remains organized and clean.