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RETAIL ASSOCIATE at MATTEO LLC

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Shopify POS, Inventory Management, Customer Relationship Management, Gorgias, Communication, Organization, Attention To Detail, ShipStation, Administrative Support, Problem Solving, Phone Etiquette, Computer Skills, Spanish

Industry

Textile Manufacturing

Description

Description Assist customers with purchases at Showroom and Outlet store locations. Finalize transactions with Shopify POS devices. Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes. Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone. Maintain a clean and orderly environment in the store and at their work station. Organize fabric swatches program to provide customers with the appropriate samples. Eager to work on site and actively engage with customers and other team members. Locate and ship store products for online orders. Conduct cycle counts and update inventory on our Shopify account as needed. Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work). Handle in-store and online returns and exchanges per company policy. Resolve shipping issues and discrepancies. Devise new processes or refine existing ones to optimize operations. WORK HOURS - Sunday to Thursday: 9:30 AM to 6:00 PM Requirements Must be comfortable in a customer-facing environment Excellent computer and IT skills Proper phone etiquette required Strong organizational skills and attention to detail required Must be a team player and willing to wear multiple hats Prior related-industry experience strongly preferred Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias Knowledge of Spanish a plus

Responsibilities

Assist customers with purchases, manage inventory, and process transactions using Shopify POS. Maintain store cleanliness, handle returns, and provide administrative support to other departments.