Retail Associate- NEON at STATE OF PLAY

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Upselling, POS Experience, Stock Management, Inventory Management, Ticket Scanning, Payment Processing, Teamwork, Communication Skills, Adaptability, Health And Safety, Product Knowledge, GDPR Compliance

Industry

Hospitality

Description

The Ramses and the Pharoah’s Gold exhibition tour has come to Neon at Battersea Power Station on its only UK stop on multi-venue world tour. As a retail associate you’ll welcome guests with an opportunity to purchase audio guides to assist them around the venue, a photo opportunity and offer excellent customer service in the retail space, café and throughout the VR experience. Ideally, you will have experience in a customer service or visitor-facing role, such as retail, front of-house, or museum work. While this is not essential, the key qualities we are looking for include the ability to engage confidently with a wide range of guests in a warm and friendly manner, and a genuine interest in our products. You should also be willing to learn about our range so you can speak about it confidently and help increase sales through effective upselling. Be part of something special and help us create a world-class venue with incredible experiences for London. Be part of something special and help us create a world-class venue with incredible experiences for London. Responsibilities Sales, Service & Floor Presence • Warmly welcome guests and confidently engage them. • Use strong product knowledge to deliver excellent service and upsell where appropriate. • Process card payments accurately and in line with GDPR requirements. • Maintain high store standards with attention to detail. • Carry out delegated tasks that support the wide objectives assigned by management. Back of House Operations • Maintain an organized stockroom, including pricing, tagging, and inventory management. • Assist with deliveries, stock counts, and waste disposal as needed. VR Experience • Provide clear guidance to ensure guests understand the VR experience and feel safe and comfortable. • Scan tickets, escort guests to and from the VR area, and oversee safe entry/exit. Café Support • Deliver excellent service while adhering to all health and safety standards in the café environment. Role Requirements • Flexible Availability: Able to work evenings and weekends. • POS Experience: Previous experience with POS systems preferred. • Physical Capability: Comfortable standing for long periods; handling stock; lifting up to 10kg; using a pump truck to move loads over 20kg; unloading shipments. • Experience: Minimum 1 year in a customer-facing, sales-focused environment. • Communication Skills: Clear, effective communication with guests, colleagues, and management. • Team Player: Collaborative, supportive, and able to contribute to a positive work environment. • Results-Driven: Adaptable, motivated, and open to new challenges. Desired Experience & Skills • Food safety experience / qualifications We have both full and part-time contracts available. This role is temporary. The exhibition will run from mid February 2026 to 3rd January 2027.

Responsibilities

Responsibilities include warmly welcoming guests, engaging them, offering audio guides and photo opportunities, and providing excellent customer service across the retail space, café, and VR experience areas. The associate will also handle sales, process payments, maintain store standards, and assist with back-of-house operations like stock management and VR guidance.