Retail Associate - Tackle Warehouse - Alpharetta, GA at Sports Warehouse, Inc.

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

18.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Active Listening, Organizational Skills, Attention To Detail, Teamwork, Adaptability, Technology Proficiency, Product Knowledge, Merchandising, Inventory Management, Sales Techniques, Time Management, Professionalism, Creativity

Industry

Online and Mail Order Retail

Description

Description $16.00 - $18.00 an hour Full time (40 hours/week) preferred; open to part time Saturday availability required This position requires physically reporting to work in Alpharetta, GA. We’re looking for a friendly, knowledgeable Retail Associate to help create exceptional in-store experiences while building lasting relationships with our customers. In this role, you’ll provide warm, professional customer service, assist anglers with product selection and curbside pick-up orders, and maintain an organized, well-presented store through stocking and merchandising. This position is perfect for someone who enjoys talking fishing, learning new gear and techniques. If you’re enthusiastic and ready to help customers gear up for their next bass fishing adventure, we’d love to have you on our team. Sports Warehouse About UsWe are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. Sports Warehouse is comprised of:Tackle WarehouseTennis WarehousePickleball WarehouseRunning WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse Benefits & Perks Full Time Employees: Medical, dental and vision benefits Paid vacation time Life and short-term disability insurance All Employees: Merchandise discounts with all Sports Warehouse companies Access to on-site fitness facility Paid sick time 401(k) and profit-sharing programs Opportunities for growth Employee appreciation events Purpose of Position Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events. Maintain store inventory and presentation via stocking, merchandising, and cleaning. Duties and Responsibilities Customer Service Greet customers and offer warm hospitality throughout their visit. Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers. Display a comprehensive and current understanding of company policies, procedures, products and services. Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible. Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment. Be flexible during busy times by helping fellow co-workers and multi-tasking. Maintain a safe and clean work environment. Continuously learn and develop skills, procedures and information relevant to the position. Understand resources available to locate answers to product questions. Communicate with other departments when necessary, regarding any customer issues. Other necessary duties deemed necessary in the daily operation of Sports Warehouse. Additional responsibilities may include participating in training clinics and providing product feedback for use on the website. Requirements Ability to understand and calmly address customer needs, concerns, and complaints effectively. Ability to learn and use new technology quickly. In-depth understanding of the products or services the company offers to effectively assist customers. Ability to learn about new products, services, or updates as needed. Proficient in Microsoft Office Suite. Demonstrate ability to learn new software applications. Communicate clearly and professionally during conversations. Demonstrate active listening skills. Approach problem-solving with creativity and innovation. Exhibit a professional demeanor in all interactions. Interpret and execute written and verbal instructions accurately. Follow directions well and gain clarification as needed. Adapt to new circumstances and execute multiple tasks and deadlines. Excellent organizational skills and attention to detail. Maintain focus, attention to detail effectively. Work independently and remain motivated. Recognize when to seek assistance and collaborate effectively. Foster a positive attitude and strong work ethic, contributing positively within a team. Maintain a standard of conduct that will maintain an orderly and productive workplace. Uphold standards of safety and cleanliness in the work environment. Practice good judgement in actions and decision making. Work Environment - This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly required to handle objects, type on a computer, use tablets and phones and computer software. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer). Frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building. May require standing for prolonged periods of time and use of hands, fingers, wrists, and arms while stringing racquets. Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb. Must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 10 – 20 pounds, and rarely lift and/or move items that weigh between 20 - 50 pounds.

Responsibilities

The Retail Associate will provide exceptional customer service, assist customers with product selection, and maintain store organization through stocking and merchandising. The role also involves building lasting relationships with customers and ensuring a clean and safe work environment.