Mō te tūnga | About the role
Help us deliver a world-class guest experience by keeping our retail store looking great, stocked up, and running smoothly.
Join our energetic retail team and help create a memorable experience for every guest. As a Retail Attendant, you’ll be the friendly face that helps visitors find the gear they need, process their purchases, and keep the shop looking its best.

Key responsibilities

• Greet guests warmly and help with purchases and product queries
• Maintain excellent product knowledge to support upselling and guest satisfaction
• Accurately process payments, refunds, discounts and promotions
• Ensure stock is replenished, displays are tidy, and pricing/security tags are accurate
• Unpack and check new stock against packing slips and enter it into stock systems
• Support stocktake duties as required
• Follow all health, safety and security procedures, keeping yourself, your team and our guests safe

Ngā pūkenga me ngā wheako ōu | Your skills and experience

• Previous retail or customer service experience preferred
• Confident with cash handling and POS systems
• Strong communicator who can build rapport with a wide range of guests
• Enthusiastic team player, willing to pitch in and support others
• Reliable, organised, and able to maintain a clean, well-presented store
• Comfortable working in a busy environment and adapting to changing priorities
• Knowledge of snowsports or outdoor gear a bonus – but not essential!

Ngā āhuatanga kei a mātou | What we offer

Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks:

• A complimentary season pass for skiing and / or snowboarding, and access to day pass discounts for friends and family
• Free beginner and intermediate group lessons. Don’t have equipment? You’ll receive discounts on that too
• Exclusive food and beverage, and retail discounts, for use in Whakapapa’s cafes and store
• Guaranteed base hours for all full-time and part-time staff
• Priority access and discounts to our on-mountain medical centre services

Your Whakapapa whānau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth!
Remuneration range $23.50 to $24.50 depending on experience
Be part of creating memorable experiences for our manuhiri (guests) and tono mai - Apply no

• Greet guests warmly and help with purchases and product queries
• Maintain excellent product knowledge to support upselling and guest satisfaction
• Accurately process payments, refunds, discounts and promotions
• Ensure stock is replenished, displays are tidy, and pricing/security tags are accurate
• Unpack and check new stock against packing slips and enter it into stock systems
• Support stocktake duties as required
• Follow all health, safety and security procedures, keeping yourself, your team and our guests saf