THE COMPANY YOU WOULD BE JOINING

• Part of a large global healthcare group with operations across multiple international markets.
• Specialising in sleep apnoea, CPAP and respiratory care solutions focused on improving patient quality of life.
• Combines retail, e-commerce and clinic-based services to support customers across Australia.
• Growing business with a collaborative SME feel, backed by the resources and stability of a global organisation.

WHAT’S IN IT FOR YOU?

• Join a growing healthcare and e-commerce business backed by a large global organisation with strong investment and long-term growth plans.
• Work in a collaborative, entrepreneurial environment where your ideas, insights and recommendations will directly influence the business.
• Exposure to both local and international stakeholders, including ANZ operations and global teams based in Europe.

WHAT YOU WILL LEAD AND BUILD 

• As the Retail Business Manager based in Sydney, you will lead the performance, growth and customer experience of a six-site retail network across NSW and the ACT.
• You will develop and execute customer acquisition, adherence and retention strategies to drive sustainable business growth.
• You will build and strengthen referral relationships with GPs, sleep physicians, respiratory specialists and other healthcare stakeholders.
• You will coach, mentor and develop store managers and teams, creating a high-performance, customer-focused culture.
• You will identify and deliver retail growth opportunities, including new store openings, network expansion and business development initiatives.
• You will analyse sales and operational data, establish KPIs and implement continuous improvement initiatives to optimise performance and patient outcomes.

WHAT EXPERIENCE WILL BE CONSIDERED?

• Bachelor’s degree in Business, Marketing, Retail Management or a related discipline with minimum 5-7 years' experience in retail management, multi-site leadership, business development or a related commercial leadership role. Ideally you will be a sleep technician to be successful in this role.
• Strong stakeholder engagement skills with experience building referral networks and strategic partnerships, with experience leading, coaching and developing high-performing, KPI-driven teams across multiple locations.
• Strong commercial acumen with the ability to analyse sales and operational data and translate insights into action.
• Healthcare, medical device, sleep health or other patient-focused industry experience highly regarded.
• Understanding of healthcare referral pathways and the patient journey is very advantageous.
• Knowledge of the Australian healthcare funding landscape, including Private Health Insurance, DVA and NDIS, is desirable.
• Full working rights for Australia and a current Driver’s Licence and willingness to travel regularly across NSW and the ACT.