Retail Claims Investigator at Rebel Convenience Stores

Upland, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

30.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims investigation, Liability assessment, Evidence collection, Interviewing, Surveillance footage review, Analytical skills, Critical thinking, Report writing, Risk management, Loss prevention, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication, Documentation, Fraud detection

Industry

Oil and Gas

Description

We’re looking for a detail-oriented Claims Investigator to support the fair, accurate, and timely resolution of general liability, property damage, and Injury claims across our convenience store and fuel station locations. In this role, you’ll conduct fact-based investigations, gather evidence, interview involved parties, and provide clear, well-documented findings that support claim decisions. This position partners closely with the Claims Manager and collaborates with internal teams, insurance carriers, third-party administrators, and legal partners. If you have a background in investigations and enjoy uncovering facts, assessing risk, and supporting sound outcomes, then this may just be the role for you! What You’ll Do Investigate general liability incidents such as slip/trip and falls or customer injuries Investigate property damage claims involving customers or third-party vendors Investigate carwash incidents involving customer vehicle damage Collect evidence, review documentation, conduct interviews, and analyze surveillance footage Evaluate facts to assess liability, identify root cause, and flag potential fraud or negligence Prepare clear, professional investigative reports for claim evaluation and litigation support Maintain accurate and timely documentation in the claims management system Communicate findings, concerns, and red flags to the General Liability Claims Manager Coordinate with insurance carriers, TPAs, legal counsel, and store-level teams Assist with customer outreach or follow-up as needed What You Bring 2+ years of investigative experience in law enforcement, private investigation, insurance claims, loss prevention, or risk management Strong analytical and critical-thinking skills with the ability to assess liability objectively Professional and confident communication style when interacting with claimants, store teams, and legal partners Excellent written and verbal communication skills Proficiency in Microsoft Word, Excel, and Outlook Ability to remain calm and professional in sensitive or high-stress situations Experience reviewing surveillance footage and working with DVR systems is a plus Collaborative mindset with a strong track record of working effectively across teams Bachelor’s degree preferred, or an equivalent combination of education and experience Pay for this position is $25-$30 an hour DOE Medical, Dental, Vision and Life Insurance 401K Plan Paid Time Off

Responsibilities

The investigator will conduct fact-based investigations into general liability, property damage, and injury claims at convenience store and fuel station locations. They are responsible for gathering evidence, interviewing parties, and preparing professional reports to support claim decisions and litigation.