Retail Cluster Lead at Anglicare Sydney

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Leadership, Multi-site Management, Coaching And Mentoring, Sales Performance Management, Budget Management, Visual Merchandising, Stock Management, Stakeholder Engagement, Data Analysis, WHS Compliance, Operational Excellence, Customer Service

Industry

Non-profit Organizations

Description

For over 170 years, Anglicare has been serving people in need. We began because people saw a need and were compelled to make a difference, and that purpose continues today. Our Vision: Jesus Christ honoured, lives enriched, and communities strengthened. About the role This role is with Anglicare Op Shops, part of our Community & Mission team leading the performance and operations of a cluster of shops while contributing to Anglicare’s broader community impact. You will oversee approximately six Op Shops, including managing your own home store, ensuring strong commercial outcomes, operational excellence, and an engaging customer and volunteer experience. Play a key role in driving sales performance and operational consistency across a cluster of Op Shops Lead, coach, and develop Shop Managers and teams to achieve strong commercial and service outcomes Combine hands-on retail leadership with multi-site coaching and performance management Contribute to the sustainability of Anglicare’s retail network and its mission to support people in need Key responsibilities include: Managing a home shop to deliver strong sales, customer service, and operational performance Coaching and supporting Shop Managers across the cluster through regular site visits Driving sales, pricing consistency, and commercial performance across all stores Ensuring high standards of visual merchandising, store presentation, and stock flow Championing excellent customer service and consistent service delivery across teams Monitoring performance data and implementing improvement strategies across the cluster Ensuring safety, compliance, and operational standards are maintained at all times Supporting the integration and success of the Volunteer Day Leader program Communicating effectively with stakeholders and contributing to network-wide initiatives Supporting new shop openings and ongoing network growth About you Demonstrated experience in retail leadership, ideally across multi-site or high-volume environments Strong coaching and team development capability, with experience mentoring leaders Proven ability to drive sales, manage budgets, and achieve commercial targets Solid understanding of pricing, stock management, and visual merchandising principles Excellent communication and stakeholder engagement skills Experience working with data and performance metrics to inform decision-making Strong organisational skills with the ability to balance multiple priorities Understanding of WHS requirements in a retail environment Alignment with Anglicare’s mission and values and passion for community impact Current NSW Driver’s Licence Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. Salary packaging – up to $15,900 tax-free income plus $2,650 for meals and entertainment Ongoing professional development and leadership training Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport Are you ready for a career that means more? To apply for this role, don’t delay. Click Apply today and submit your resume. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities, and cultural backgrounds. Application Close Date: July 17, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

Lead and oversee the operations and performance of a cluster of approximately six Op Shops, including managing a home store. Focus on driving sales, ensuring operational consistency, and coaching Shop Managers to achieve commercial and service outcomes.