JOB SUMMARY/PURPOSE

The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum.

MAIN RESPONSIBILITIES

• To deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
• Manage terminal status to ensure debt risk is minimised and allocate payments receipts
• Running debt reports to ensure all outstanding debts in area are up to date, and initiate legal process where it is deemed to be worthwhile and recoverable
• Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
• Monitoring regular offenders of debt, issuing letters, emails and telephoning retailers as appropriate.
• Proactively working with retailers failing Direct Debits to reduce the number of decommissions.
• To maintain an audit trail of communication activities on the PayPoint systems, associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection.
• Dealing with potential retailer and customer fraud that occurs on an ad-hoc basis
• To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development in order to improve performance
• To identify and recommend new or improved working practices to ensure the success of the role.
• To deal with Retail Debt queries or legal responses on an adhoc basis