Retail Commercial Manager at Charter Hall HO

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Acumen, Debt Management, Tenant Relationship Management, Financial Reconciliation, Budgeting, Reforecasting, Customer Satisfaction, Conflict Resolution, Portfolio Management, Payment Plan Implementation

Industry

Real Estate

Description

The Place for Talent About the opportunity: We’re seeking a Retail Commercial Manager to join our Retail team, based in Sydney. This centre-based role plays a critical part in building strong tenant partnerships and supporting the commercial performance of our shopping centre portfolio. Working closely with Centre Managers and reporting to the State Lead, you’ll partner with a broad stakeholder group while engaging daily with specialty retail tenants. This is a relationship-driven role, ideal for someone who balances commercial acumen with empathy, resilience and a customer-first mindset. What you’ll be doing Right from the start, you’ll do meaningful work that contributes to strong outcomes for our assets, tenants and communities. In this role, you’ll: Manage the collection of specialty rent across a portfolio of shopping centres Partner with tenants to resolve rent enquiries, disputes and payment arrangements Monitor tenant ledgers, including reconciliations, unallocated cash and prepayments Review and report on payment-on-time performance Recommend and implement payment plans and bad debt actions in line with policy Drive direct debit sign-ups and proactive debt management initiatives Act as the first point of contact for all rent-related enquiries Build positive, long-term tenant relationships and improve customer satisfaction (NPS) Support centre teams with budgets, reforecasting and income-generating initiatives Benefits that matter Our people share in our success. From employee share ownership to career development, we back our people for the long term. Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging. Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs. Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality. Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching. Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave. Community: Pledge 1%, volunteer leave, workplace giving and dollar matching Why Charter Hall As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value. We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact. Learn more: https://www.charterhall.com.au/ Ready to join us? Apply now or reach out confidentially to Alex Smout (alex.smout@charterhall.com.au) to help shape what’s next. The place for talent Charter Hall is Australia’s leading fully integrated diversified property investment and funds management group. We use our expertise to access, deploy, manage and invest equity across core real estate sectors – Office, Industrial & Logistics, Retail and Social Infrastructure – giving you exposure to the whole value chain. This business model is unmatched in our industry. With partnerships and financial discipline at the heart of our approach, we create and invest in places that support growth – for our people, customers and communities.

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Responsibilities

Manage the collection of specialty rent and resolve payment disputes across a portfolio of shopping centres. Build strong tenant partnerships while supporting centre teams with budgets and income-generating initiatives.