Job no: 559860
Work type: Full time
Site: Redditch
Categories: Retail Operations Support, Retail Management, Retail Colleagues
Location: Worcestershire
Salary: £35000 - £40000 + Company Car
Business Area: Halfords Support Centre

ABOUT US

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

ABOUT THE ROLE

Join us at the forefront of operational excellence. As a Retail Continuous Improvement Manager, you’ll lead the delivery of initiatives and projects that optimise processes and procedures across our entire Retail network. Reporting to the Senior CI Manager, you’ll work hand-in-hand with our Workforce Management and Deployment teams to ensure every improvement lands seamlessly. You’ll be responsible for driving workstreams that align retail operations with strategic priorities, unlock forecasted savings, and deliver measurable capacity gains. If you have a passion for efficiency, a sharp eye for opportunity, and the drive to make change happen, we’d love you on our team.

KEY RESPONSIBILITIES

• Lead the delivery of lean change initiatives, supporting to land multi-million efficiency projects on time, on budget, and with measurable results.
• Build and maintain a high-impact pipeline of opportunities that cut costs, boost productivity, and drive continuous improvement across Retail.
• Align acquisitions and operational processes to seamlessly deliver strategic priorities and long-term business goals.
• Craft persuasive, data-driven business cases for strategic change, guiding decisions through established governance frameworks.
• Continuously review and refine in-store processes to strengthen customer confidence and elevate the shopping experience.
• Engage cross-functional, field, and store teams to sustain improvement projects and embed lean ways of working.
• Partner with stakeholders to deliver smarter, leaner business solutions that optimise operations while protecting capital investment.
• Works directly with wider group support teams, field and store management teams to ensure process and systems optimise the customer proposition requirements.