Retail Crime Manager

at  OCS Group

ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.

ABOUT THE ROLE:

Days of Working: Monday to Friday, with flexibility over weekend work.
As a Retail Crime Coordinator, your primary duties involve supporting the Security Manager in maintaining a safe and secure environment within the retail setting. This includes implementing and overseeing operational strategies to prevent and manage incidents of crime. You’ll be responsible for coordinating with internal teams and external stakeholders to identify risks, investigate incidents, and develop proactive measures to mitigate potential threats. Additionally, you’ll play a key role in training staff on security protocols and procedures, as well as liaising with law enforcement and legal authorities when necessary. Building strong relationships with the Retailors and passing on pertinent information is essential to this role.

THIS ROLE WILL ENCOMPASS A VARIETY OF TASKS INCLUDING, BUT NOT LIMITED TO THE FOLLOWING:

• Daily management of retail crime-related incidents
• This role includes duty management responsibilities for a busy regional shopping centre.
• Create a monthly security briefing report.
• Liaise with retailers to share ideas on loss mitigation.
• Develop and implement strategies to reduce retail crime incidents, including theft, fraud, and vandalism, within the retail environment.
• Collaborate with law enforcement agencies and legal counsel to investigate and prosecute individuals or groups involved in organised retail crime activities.
• Conduct regular audits and assessments of security measures, such as CCTV systems, access controls, and alarm systems, to identify vulnerabilities and recommend improvements.
• Train and educate retail staff on recognising and responding to suspicious behaviour, theft prevention techniques, and emergency procedures.
• Monitor and analyse data related to retail crime incidents, trends, and patterns to identify areas of concern and develop targeted prevention strategies.
• Prepare and present reports on retail crime trends, prevention efforts, and outcomes to senior management and external stakeholders.
• Act as a liaison between the organisation and external entities, such as retail associations, community groups, and government agencies, to collaborate on retail crime prevention initiatives and advocacy efforts.