Retail Customer Experience Concierge at Sullivan Tire & Auto Service

Norwell, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Experience, Administrative Tasks, Inventory Management, Communication Skills, Teamwork, Problem Solving, Time Management, Safety Awareness, Positive Attitude, Self-Motivation, Interpersonal Skills, Flexibility, Attention to Detail, Technical Proficiency, Reliability

Industry

Vehicle Repair and Maintenance

Description

Description Sullivan Tire, an employee-owned company, is currently seeking a Retail Customer Experience Concierge. In this position, you will provide our customers with a high level of customer service, achieve or exceed Net Promoter Score (NPS) standards and sales objectives/goals. You will maintain a professional showroom, preform administrative tasks, transport customers to and from assigned Sullivan Tire location, and manage inventory at assigned location to meet or exceed our customers’ expectations. Responsibilities 1. Service our customer by providing high level of customer focus achieving or exceeding Net Promoter Score (NPS) standards and sales objectives/goals by: a. Answering phone, greeting customers, scheduling appointments, taking messages/follows up calls b. Providing basic knowledge of tire product and automotive service. c. Responsive and flexible to meet customer’s expectations 2. Handle administrative tasks related to servicing customers’ vehicle needs utilizing resources, tools/software systems, and standard operating procedures including but not limited to: a. Creating work orders and processing customer invoices in POS system b. Processing credit authorizations and rebates c. Working on Issues sheets d. Labor warranties e. Master software systems & applications, in particular the retail tablets, to drive customer satisfaction 3. Ensure the safety our customers when transporting them from Sullivan Tire to their requested destinations in a timely manner in compliance of all laws, Sullivan Tire policies and safety rules and procedures. 4. Create a customer friendly environment by adhering to all policies regarding personal appearance and shop cleanliness 5. Manage the inventory for assigned location which includes stocking tires and auto parts in a timely manner, lifting up to 50 pounds, and maintaining a neat and organized stock room Requirements Education/Experience Minimum of high school diploma or equivalent with 1 year of sales experience. Valid Driver’s License Clean driving record Skills/Knowledge Positive and supportive in team environment Consistently provides a high-level customer experience Working knowledge of VAST, Microsoft Office, and our internal software applications Strong telephone techniques and etiquette Self-starter and self-motivated. Strong desire to succeed and continually learn High level of interpersonal communication skills The ability to maintain a calm demeanor even under stressful and demanding circumstances Demonstrate passion about our brand and products. Focus on safety and customers at all times Excellent listening/communication skills, outgoing and positive personality Extremely reliable and dependable working towards the ability to anticipate, recognize and act upon and fulfill customer requests and needs EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!

Responsibilities

The Retail Customer Experience Concierge is responsible for providing high-level customer service and achieving sales objectives. This includes administrative tasks, managing inventory, and ensuring customer safety during transportation.