EXPERIENCE / KNOWLEDGE:

• Understanding of the Water Industry is beneficial and considered an asset.
• Prior experience in handling customer queries with a focus on delivering effective resolutions.
  Have you got the drive to go to the Last Mile as a Retail and Customer Service Support Administrator? Apply now!

ABOUT US:

Last Mile is one of the largest last-mile multi-utility businesses in the UK.
We understand construction and we know utilities. We take responsibility for the ‘last mile’ of infrastructure that connects developments to wider distribution networks.
Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater.
Working through our operating companies UKPS (in South of England and Wales), Energetics (in Scotland, North Wales and the North of England) and our asset adoption business Last Mile Asset Management, we offer a ‘one-stop shop’ for new utility connections.
We’re proud to be both a Great Place to Work® certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.
For further enquiries, contact recruitment@lastmile-group.com or visit our website at www.lastmile-group.com
At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.

• Produce accurate water and drainage reports to support new home buyers.
• Proactively identify and onboard new customers using internal and external data.
• Maintain and update a complete, accurate customer database.
• Deliver responsive and proactive communication to customers across calls, emails, and letters, including service updates and operational impacts.
• Support customer billing processes, including commercial billing and aggregated data for incumbents.
• Apply a strong “right first time” approach with problem-solving, IT skills, and a proactive, customer-centric mindset.