Retail Engagement Coordinator at TJX Companies

Danbury, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

18.44

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Promotion, Customer Loyalty Driving, Team Training, Mentoring, Frontline Execution, Policy Adherence, Team Results Achievement, Customer Concern Resolution, Cash Control Maintenance, Labor Law Adherence, Break Coordination, Paperwork Auditing, Merchandising Standards, Loss Prevention Procedures, Safety Hazard Reporting, Interpersonal Skills

Industry

Retail

Description

Sierra At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career. Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed Promotes a “Highly Satisfied” customer experience Drives customer loyalty through programs and initiatives Addresses customer concerns and issues promptly Updates Associates on current customer experience feedback, goals, and company initiatives Trains and mentors all Associates on Policies and Procedures Provides recognition and constructive feedback on cashier performance Maintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policies Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor Audits and approves paperwork Maintains cleanliness, recovery, and organizational standards throughout the frontline Monitors all frontline equipment, communicating issues to management Executes and adheres to Company directives Maintains and upholds merchandising standards within the queue-line Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards) Ensures proper and timely handling of damages and Mark out of Stock Promotes a safe environment, reporting any type of safety hazard in the store Other duties as assigned Who We’re Looking For: You. High School graduate or equivalent degree preferred Available to work flexible schedule including evenings and weekends Able to work as a team member Excellent interpersonal skills Exceptional customer service skills Able to lift heavy merchandise with/without reasonable accommodations Able to train and provide direction to others Able to run a register/handle money Must be able to handle confidential information with discretion Experience as a coordinator or previous retail/supervisory experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 67 Newtown Road Unit 18 Location: USA Sierra Store 0045 Danbury CT This position has a starting pay range of $17.94 to $18.44 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, and nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions - collaborating in delighting shoppers with hidden treasures. At TJX, honesty, integrity, and treating each other with dignity and respect matter. We offer great opportunities, an incredible culture, and a sense of excitement for the future. Every day is a new adventure, a fresh chance to experience retail. We're not afraid to stand out. Stand apart. Stand for something.

Responsibilities

This role leads the frontline to promote a highly satisfied customer experience while driving customer loyalty through training and mentoring Associates on transaction execution and policy adherence. Responsibilities also include managing cash controls, coordinating breaks, auditing paperwork, and ensuring operational and merchandising standards are upheld throughout the frontline area.