RETAIL + EVENTS HOST SUPERVISOR – CAMDEN PASSAGE, ISLINGTON.

Posh Totty Designs is looking for a confident, customer-focused Retail + Events Host Supervisor to join our team at our beautiful store in Islington, London. This is a fantastic opportunity to play a key role in a friendly, creative business where every customer interaction is personal and full of meaning.
About the Role
First and foremost, this role is about retail. You’ll be the main face of the store during your shifts, often working independently, so we’re looking for someone who thrives when given responsibility, takes pride in the space they work in and genuinely enjoys delivering outstanding customer experiences.

You’ll be:

• Providing exceptional customer service; helping each person find the perfect piece and making their visit feel special
• Driving in-store sales with enthusiasm, confidence, and strong product knowledge
• Personalising jewellery using our signature hand-stamping technique (full training provided)
• Taking care of the day-to-day running of the store including opening/closing, visual merchandising, stock, admin, and keeping the space clean and well-presented
• Acting as a true ambassador for the brand, maintaining high standards and creating a positive, welcoming atmosphere

Workshops (A Fun Bonus!)
In addition to your retail responsibilities, you’ll occasionally host our popular Wax Ring Making Workshops. These are run in-store, in the early evenings or on weekends and are a chance to bring even more energy, fun and creativity to the customer experience. Full training is provided, and they’re a great way to connect with our customers and showcase the brand.

About You

• A self-starter who enjoys lone working and can confidently manage a store day-to-day
• Naturally warm, friendly and engaging with a talent for customer service and storytelling
• Passionate about retail and sales, and motivated by hitting targets (with commission as a thank-you for your efforts!)
• Organised, tidy, and able to keep the store looking its best at all times
• Keen to learn new skills, including hand-stamping and workshop hosting
• Creative and curious, with an interest in jewellery or handmade products

The Details

• 40 hours per week, with fixed shop shifts and occasional evening/weekend workshop hosting
• Commission structure to reward your sales achievements
• 50% staff discount and friends & family discount
• Full training provided in hand-stamping, customer experience, and workshop delivery

Join Us
At Posh Totty Designs, we take pride in offering thoughtful, handmade jewellery that tells a story and we want our in-store experience to reflect that. If you love the idea of creating magic for our customers every day and being part of a creative, supportive team, we’d love to hear from you.

Please refer the Job description for details