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Retail Excellence Manager, Macau at Chow Tai Fook

Macau, Macau, China -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Analytical Skills, Communication Skills, Interpersonal Skills, Project Management, Proactive, Self-Motivated, Detail-Minded, Team Player, MS Excel, Chinese Word Processing, Powerpoint, English Proficiency, Chinese Proficiency, Customer Service, Brand Standards

Industry

Retail Luxury Goods and Jewelry

Description

Key Responsibilities Act as the main point of contact between office and stores, ensuring seamless communication and execution of strategies. Conduct frequent store visits to streamline operations, ensuring consistency in customer service and adherence to brand standards across all locations. Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance. Leverage local market knowledge to respond swiftly to market needs and competitor actions, driving growth and success in the unique Macau market. Lead upcoming store opening projects, ensuring that new locations align with brand standards and operational guidelines as we expand our footprint in Macau. Plan and develop operations flow, policies and SOP in order to maximize operational efficiency and staff productivity. Coordinate with internal and external departments to ensure smooth operations of stores. Requirements Degree holder with min 7 years of sales & operations experience in retail industry. Highly figure sensitive, strong analytical skills with the ability to interpret sales data and performance metrics. Excellent communication and interpersonal skills. Ability to lead and manage multiple projects simultaneously. Proactive, self-motivated and able to meet tight deadlines. Detail-minded. Good team player and can work independently. Proficiency in MS Excel (Vlookup, Pivot Table), Words (Chinese Word Processing) & Powerpoint. Good command in both English & Chinese (Cantonese and Mandarin).

Responsibilities

The Retail Excellence Manager will act as the main point of contact between the office and stores, ensuring effective communication and execution of strategies. They will analyze store performance metrics and lead store opening projects to align with brand standards in Macau.