Retail Experience Associate (Part-Time) at GIRL SCOUTS OF TEXAS OKLAHOMA PLAINS

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

18.11

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Inventory Management, Salesforce, Communication, Adaptability, Organization, Decision Making, Problem Solving, Time Management, Merchandising, Cash Handling, Record Keeping, Microsoft Office Suite, Interpersonal Relations, Conflict Management

Industry

Non-profit Organizations

Description

Description Job Summary The Retail Experience Associate (REA) will build relationships with Girl Scout volunteers and families in the community, working to provide excellent customer service in person, over the phone and by email, to drive and ensure excellence in the adult and girl retail customer experience. The person in this role will implement the day-to-day operations of the Girl Scouts of Texas Oklahoma Plains (GSTOP) council shop located in Lubbock, including selling merchandise, monitoring, and evaluating inventory stock levels, and placing orders to ensure adequate merchandise supply is available. The REA will also creatively and proactively work to meet the needs of customers via pop-up shops at programs and events, serving as a knowledgeable resource on all things Girl Scouts. This position requires daily use of Salesforce to provide exceptional customer service and support to our members. The work moves at a faster than average pace, so the ideal candidate thrives in a dynamic environment. Accuracy and efficiency are essential attention to detail must be consistently high, with tasks completed quickly, correctly, and with strong follow through. This position must prioritize diversity, equity, inclusion, belonging, and access to ensure there is an ongoing climate of courtesy, respect, and professionalism to all. The Retail Experience Associate in collaboration with the Retail and Systems Inventory Manager will exercise discretion and judgment with respect to matters of significance. Part-time 20 to 25 hours per-week: Monday through Thursdays 12:30 p.m. to 5:30 p.m., frequent Saturdays from 10 a.m. to 2 p.m., occasional weekday mornings and evenings and additional weekend hours as needed for special events and office coverage. Requirements Essential Duties and Responsibilities Customer Service and Member Engagement Delivers exceptional, respectful, and professional service to internal and external customers across all channels (in-person, phone, email). Maintains a welcoming, customer-focused environment in all public areas of council facilities. Utilizes Salesforce to research customer profiles and provides personalized service and support. Educates customers on the Girl Scout Program Portfolio, including the appropriate use of uniforms, insignia, and related merchandise. Assists customers in navigating online systems and field general questions related to programs and events. Promotes and supports GSTOP initiatives, membership activities, public relations, and fundraising efforts. Retail Operations Oversees daily operations of the Lubbock council shop, including opening and closing responsibilities and pop-up shop support. Ensures accurate and timely processing of sales transactions, daily cash receipt reports, and bank deposits. Monitors inventory levels; assists with restocking, proposes reorders, and supports seasonal and annual inventory counts. Keeps sales areas clean, organized, and visually appealing; supports merchandising and product display standards. Assists with receiving, processing, storing, and displaying merchandise in the store and stockroom. Identifies sales trends and collaborates with the Retail and Systems Inventory Manager to develop promotional strategies tailored to customer needs. Administrative Support Maintains accurate records of customer interactions, transactions, and inventory adjustments. Responds to inquiries by phone, email, and walk-in traffic, providing problem-solving and solution-oriented support. Provides administrative support to other departments as needed, including copying, assembling materials, filing, data entry, equipment check-out, and front desk coverage. Monitors office supply levels and assist with business machine maintenance. Stays informed on organizational policies, as well as relevant federal, state, and local regulations applicable in Texas and Oklahoma. Performs other duties as assigned to support organizational goals. CORE COMPETENCIES Interpersonal Relations 9. Conflict Management Customer Service Responsiveness 10. Adaptability Oral/Written Communication Skills 11. Team Building Personal Integrity/Professional Conduct 12. Information Management Decision Making and Judgement 13. Organization Knowledge Business Acumen 14. Self-Management Fostering Diversity 15. Achieve Results Problem Solving 16. Time Management JOB QUALIFICATIONS - - Knowledge, skills, and abilities Minimum 2 years of experience working in retail or equivalent experience preferred. Bilingual in Spanish, preferred but not required. Excellent verbal and written communication skills. Commitment to the mission and purpose of Girl Scouting. Membership in Girl Scout organization. Must be willing to work with all people without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability. Experience in Salesforce is a plus. Proven ability to work with staff, volunteers, third party vendors and other businesses. Proven ability to effectively manage multiple priorities, meet deadlines and produce results. Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. Verbal fluency, good grammar, and professional appearance. Ability to utilize with fluency the internet and other technical computer skills in GSTOP systems. Ability to maintain confidentiality. Proven ability to sort and process mail and to generate labels for envelopes, first class, priority, express, FedEx, UPS, and certified mail. Perform other duties as assigned by the Product Program and Retail Lead. Must complete and pass a criminal background check, motor vehicle records check, and drug screening. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. CERTIFICATIONS/LICENSES None required.

Responsibilities

The Retail Experience Associate is responsible for building community relationships and providing excellent customer service across all channels while managing the day-to-day operations of the Girl Scouts council shop, including sales and inventory control. This role also involves proactively meeting customer needs through pop-up shops and serving as a knowledgeable resource on Girl Scout programs and merchandise.