ABOUT US

Biomel is the UK’s leading plant-based gut health brand! We’re passionate about creating delicious, gut-friendly products that promote overall health and well-being — because we believe your gut is at the heart of your health.
We’re a fast-growing, innovative company with a collaborative culture and ambitious goals.. This is an exciting opportunity to be at the heart of our operations, helping us deliver our products to all our customers with precision, speed, and a smile.

REQUIREMENTS

• Experience in operations, logistics, or order fulfilment (preferred but not essential)
• Strong organisational skills and exceptional attention to detail
• Excellent communication and time management skills
• Proficient in Microsoft Office and familiar with order management systems (OMS)
• Ability to work under pressure and manage multiple tasks effectively
• Proactive, resourceful, and able to solve problems independently
• Knowledge of inventory control and shipping procedures is advantageous

What We Offer

• £28,000 – £29,000 per year + performance bonus.
• Company pension.
• Employee stock ownership plan.
• Travel and telephone allowance.
• Free on-site parking.
• Opportunities for career growth in a dynamic, expanding company.
• Supportive and collaborative team environment.

Job Type: Full-time
Pay: £28,000.00-£29,000.00 per year

Ability to commute/relocate:

• London NW10 7QQ: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

ROLE OVERVIEW

As a Retail Fulfilment Executive, you’ll be at the centre of our supply chain, ensuring our products reach retailers, wholesalers, and distribution centres smoothly, accurately, and on time. You’ll manage the order process from start to finish, coordinate with warehouses and logistics partners, and maintain strong relationships with key retail accounts.

KEY RESPONSIBILITIES

Order Management

• Process and monitor customer orders from start to finish.
• Ensure all orders are accurately entered into the order management system.

Inventory Management

• Monitor stock levels and ensure product availability.
• Coordinate with the different teams to maintain sufficient inventory for upcoming orders.
• Keep accurate inventory records and flag low-stock items.

Logistics Oversight

• Liaise with couriers and logistics providers to arrange timely shipments.
• Track deliveries, resolve delays, and manage fulfilment-related issues.

Fulfilment Operations

• Oversee accurate picking, packing, and dispatch of orders.
• Ensure all orders are processed efficiently and to specification.

Communication & Coordination

• Provide timely updates to internal teams and retail partners.
• Resolve order-related enquiries or complaints.
• Build and maintain strong relationships with accounts and supply chain partners.

Performance & Process Improvement

• Monitor KPIs such as fulfilment rate, delivery times, and customer satisfaction.
• Identify opportunities to streamline operations and improve efficiency.