We are a dynamic and forward-thinking organisation dedicated to maximizing the potential of Gift Aid in our retail operations. Our mission is to enhance the efficiency and effectiveness of our retail Gift Aid processes, ensuring that we can continue to support our charitable initiatives.
As the Retail Gift Aid Manager, you will be at the forefront of our efforts to optimise Gift Aid claims and processes. You will be responsible for managing the end-to-end Gift Aid process, from donor engagement to claim submission. Your role will involve working closely with our retail teams to ensure compliance with HMRC regulations and maximising the financial benefits of Gift Aid.

Key responsibilities include:

• Overseeing the entire retail Gift Aid process, ensuring accuracy and compliance with HMRC regulations.
• Collaborating with retail teams to train and support staff in Gift Aid procedures.
• Developing and implementing strategies to increase Gift Aid sign-ups and claims.
• Monitoring and analysing Gift Aid performance, providing regular reports to senior management.

• Liaising with donors to ensure accurate and timely Gift Aid declarations.Staying up-to-date with changes in Gift Aid legislation and best practices.

ABOUT YOU

We are looking for someone highly organised and detail-oriented, with a strong understanding of Gift Aid regulations and compliance requirements. You’ll have excellent communication and interpersonal skills, with the ability to effectively liaise with donors, HMRC, and internal teams.
This is a great opportunity for someone with the ability to identify and implement improvements to existing systems.

To succeed in this role you will have:

• Proven experience in a similar role, preferably within the retail or charity sector.
• A strong understanding of Gift Aid regulations and HMRC compliance.
• Excellent organisational and project management skills.
• The ability to work collaboratively with cross-functional teams.
• Strong analytical skills with the ability to interpret data and generate insights.
• Exceptional communication and interpersonal skills.
• A proactive and results-oriented mindset.

ABOUT US

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Key responsibilities include:

• Overseeing the entire retail Gift Aid process, ensuring accuracy and compliance with HMRC regulations.
• Collaborating with retail teams to train and support staff in Gift Aid procedures.
• Developing and implementing strategies to increase Gift Aid sign-ups and claims.
• Monitoring and analysing Gift Aid performance, providing regular reports to senior management.
• Liaising with donors to ensure accurate and timely Gift Aid declarations.Staying up-to-date with changes in Gift Aid legislation and best practices

To succeed in this role you will have:

• Proven experience in a similar role, preferably within the retail or charity sector.
• A strong understanding of Gift Aid regulations and HMRC compliance.
• Excellent organisational and project management skills.
• The ability to work collaboratively with cross-functional teams.
• Strong analytical skills with the ability to interpret data and generate insights.
• Exceptional communication and interpersonal skills.
• A proactive and results-oriented mindset