WANT TO BE PART OF ONE OF THE FASTEST GROWING COMPANIES IN THE TRAVEL INDUSTRY? TRIP MERCHANT IS HIRING!

Trip Merchant partners with membership-based organizations (and large employers) by providing them with a complimentary branded travel website dedicated to their organization. Trip Merchant partners with these organizations to enhance their member (and employee) benefit programs. Trip Merchant negotiates membership-based discounts with a wide variety of travel suppliers that represent different travel styles – such as ocean cruising, river cruising, solo travel, adventure travel, escorted tours, luxury travel and more, to provide travellers with a trip of a lifetime. Trip Merchant Gives You More!
Trip Merchant’s cores values are as follows: Communication | Customer Service | Excellence | Integrity | Loyalty | Innovation | Teamwork
Do you align with these? If so, please get in touch today!
Job Title:
Retail & Group Reservation Agent
Job Description:
We are seeking a candidate based in Western Canada (BC, Alberta, Saskatchewan, or Manitoba). This full-time role offers the opportunity to be a valued member of our team, actively supporting daily business operations while contributing to Trip Merchant’s growth. Please see outlined key roles and responsibilities below:

Job Duties & Responsibilities:

• FIT and group travel bookings (including individual and group air bookings)
• Fulfill private/tailor made travel requests
• Invoicing/add customers to Clientbase – Organizing CRM
• Keeping Group Internal and Shared Rooming Lists Up to Date
• Host group trips, when necessary
• Provide excellent customer service, communication (with team/customers), and follow up
• Adding group trip content to a Travel App for groups you’re handling
• May be required to take on additional tasks, projects, or responsibilities as necessary to meet operational and business needs

Knowledge/Skills Requirements:

• Strong organizational skills
• Problem Solver/Solutions Oriented
• Attention to Detail (noticing incorrect customer/DMC partner data and correcting, ensure customer passport expiry dates comply with entry/exit requirements)
• Team player
• Positive attitude
• Customer service oriented
• Goal oriented
• Strives for continual improvement and has a desire to grow personally and professionally
• Ability to adapt and work under high pressure situations
• Natural desire to close deals
• Strong written and verbal communication, and interpersonal skills
• Proficient at Microsoft Office (Word, Excel, PowerPoint) / Google Suite G-Drive
• Work requires willingness to work a flexible schedule and ability to work remotely, while still working as part of a team
• Minimum of 3-5+ years of travel industry experience would be an asset, but not required

Hours:
This agreement is for a full-time position with a minimum of 40 hours a week. There could be additional hours in situations where a proposal or other factors arise because of a deadline. The required hours will be during Trip Merchant’s business hours (Monday to Friday: 8:30am to 5:00pm).
Compensation & Benefits:

For the position of the Retail & Group Reservation Agent, Trip Merchant Ltd. will offer you $55,000 CAD annually. Payroll is processed on a bi-weekly basis. Compensation will be subject to deductions for taxes and other withholdings as required by law or the policies of the company.

• Additional to salary, bonus commission opportunities (potential to add an additional $40,000+)
• Extended Medical/Dental Benefits
• Vacation Days: 3 weeks per year paid vacation time (15 business days)
• Sick Days: 5 days per year
• Personal Days: 2 days per year
• Ability to work remotely (after 6-month probationary period) – Must be within North/South American Time Zones
• Travel opportunities

• FIT and group travel bookings (including individual and group air bookings)
• Fulfill private/tailor made travel requests
• Invoicing/add customers to Clientbase – Organizing CRM
• Keeping Group Internal and Shared Rooming Lists Up to Date
• Host group trips, when necessary
• Provide excellent customer service, communication (with team/customers), and follow up
• Adding group trip content to a Travel App for groups you’re handling
• May be required to take on additional tasks, projects, or responsibilities as necessary to meet operational and business need