Retail Host at Thorpe Park Resort

Borough of Runnymede, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

8.5

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Retail Operations, Communication, Product Knowledge, Cleaning Schedules, Budgetary Target Achievement, Revenue Generation, Presentation Standards

Industry

Recreational Facilities

Description

What you'll bring to the team Job Scope To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this. Develop in-depth product and park knowledge to become more informative to our guests both within units and on park. Clear communication with team leaders and management with new ideas and suggestions to create a better work environment. Comply with company policies in the completion of all necessary paperwork and cleaning schedules Job Purpose Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests. Key Accountabilities Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers. Provide world class customer service, creating memorable experiences for our guests Supporting the department in delivering daily revenue targets Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment. Qualifications & Experience Experience of Retail or Leisure environment is encouraged but not essential Benefits Benefits Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in our retail shops and restaurants 40% discount online off LEGO, and much more! Free bus from Staines station for all employees Fortnightly pay Free staff parking Ongoing training & development to have a longer-term career in Merlin Access to Perks at Work which 30,000+ national & local employee discounts If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible. Pay Range From GBP £8.50/Hr.

Responsibilities

Provide high-level customer service to guests and maintain high standards of presentation and cleanliness within retail units. Assist the department in achieving budgetary and daily revenue targets while creating memorable guest experiences.