Retail, Inside Sales Student at OLG

Sault Ste. Marie, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

28.5

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Verbal Communication, Written Communication, Problem Solving, Multi-tasking, Data Entry, Electronic Filing, Outbound Calls, Microsoft Teams, Microsoft Office, Word, Excel, Outlook

Industry

Entertainment Providers

Description

Job Description: Locations Available: Sault Ste. Marie Duration: May 5th 2026 – August 28th 2026 Type: Student Full Time Range: $18.50 - $28.50 We are ready to take this game to the next level and need someone passionate and empowered to seize opportunities for growth; to be a part of a bold transformation to take customer success to a new level? OLG is striving to be a gaming market leader and first choice for entertainment. YOUR ROLE IN THE GAME Reporting to the Manager Inside Sales, you will be empowered to: Serve as the primary point of contact for retailers’ questions regarding products, services and promotions to ensure retailers continue to serve as a strong partner to OLG Escalate retailer inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved Provide training to retailers on new Instant product games, terminal features, and compliance initiatives to create awareness Research, analyze, troubleshoot, and resolve or escalate all problems/complaints daily from internal stakeholders and retailers regarding distribution strategies, compliance issues and financials and sales targets related to OLG products, services, promotions and processes Manage Inventory Pack activities which may special orders, include loaded packs, selling inactive, pack issues, misdirected orders, lost orders/packs, supplies and instant ticket returns Offer advice and guidance on products, services and promotions to ensure retailers continue to serve as a strong partner to OLG Continuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations Accurately and effectively document all incidents and activities in the appropriate systems in a timely manner while adhering to Freedom of Information and privacy regulations to facilitate quick tracking Maintain and issue documents requested by retailers as required and ensure retailer interactions are managed using the guiding principles of the Retail Policy Manual, EDRM guidelines, Ontario Lottery Gaming Act, and provincial legislation, and are in accordance with the AGCO guidelines WHAT YOU BRING TO THE GAME Education: currently enrolled in a post-secondary program in Business Administration, Communication, Finance, Education, Marketing. Work experience: Experience working in a customer service-based environment. Experience in using customer reporting management applications (CRM) would be an asset.Experience with administrative functions: data entry, electronic filing, printing materials, outbound calls Knowledge & Skills: excellent customer service and interpersonal skills; highly developed verbal and written communication skills; ability to work independently and within a team,; proficient with Microsoft Teams, Office, Word, Excel and Outlook; strong problem solving and multi-tasking skills and excellent interpersonal skills. Flexibility: ability to work full time, in office, work environment Collaboration & fun: inclusive and collaborative work style while creating fun and excitement in our work Integrity and trust: do what's right and operate with transparency and openness BENEFITS OF JOINING THE WINNING TEAM Growth Focus: Become your best self with access to new opportunities and personalized support programs. Comprehensive Learning: 24/7 access to robust online learning programs. Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario. To learn more about our organization and other opportunities visit our career site. Application Instructions: If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required. If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline. Application Deadline: March 15, 2026. Please Note: Unless otherwise specified, all positions are required to work fully onsite. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process. We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified. We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted. Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2. It's an exciting time to be here! When you join OLG you will work with some of the most creative minds in the industry and with people who want to share their ideas and ask for yours. As you build your career, you'll help build communities across Ontario and deliver world-class entertainment. OLG is committed to delivering gaming entertainment that maximizes economic benefits for the people of Ontario in an efficient and socially responsible manner. We deliver on this commitment through the strength of our prime asset – our people. Since 1975, OLG has provided approximately $55 billion to the people and Province of Ontario to support key government priorities like health care; the treatment and prevention of problem gambling; and support for amateur athletes. Each year, proceeds from OLG’s operations also support host communities, Ontario First Nations, lottery retailers and local charities across the province

Responsibilities

The role involves serving as the primary contact for retailers regarding products, services, and promotions, while also providing training on new games and compliance initiatives. Responsibilities include researching, troubleshooting, and resolving daily issues related to distribution, compliance, financials, and sales targets, as well as managing inventory pack activities.