Retail IT & Incident Mgr at Nationwide

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Business Continuity Planning, Stakeholder Management, Problem Solving, Strategic Thinking, Resilience Strategy, Retail Services Processes, Risk Management, Consultancy, Operational Coordination

Industry

Financial Services

Description

As a Retail Services Incident Manager, you’ll play a pivotal role in keeping our branches and contact centres running smoothly when it matters most. Acting as a trusted leader during incidents and periods of disruption, you’ll work closely with colleagues, stakeholders and technology teams to coordinate effective responses to both IT and operational challenges, minimising impact on customers and colleagues alike. You’ll combine strategic thinking with hands-on problem solving, developing business continuity plans, playbooks and resilience strategies that help our teams prepare for change and navigate uncertainty with confidence. As a recognised expert in Retail Services processes and systems, you’ll provide valuable insight and consultancy to change programmes, ensuring risks are understood, impacts are managed and improvements are delivered in a way that protects the colleague and customer experience. This is a varied and rewarding role for someone who enjoys building relationships, influencing outcomes and making a tangible difference across the business. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

Coordinate responses to IT and operational incidents to minimize impact on customers and colleagues in branches and contact centres. Develop business continuity plans and provide expert consultancy to change programmes to protect the customer experience.